Best Customer Engagement Products in 2025

Brings voice and messaging to your web and mobile applications.

Key Twilio features:

Scalability Ease of Integration Global Reach Feature-Rich Platform

Open Source

No-code chatbot builder for WhatsApp Business.

Key WATI features:

WhatsApp Integration Automation Multi-Agent Support Template Messages

Consent-Based Identification of the Person Visiting Your Website Including First Name, Last Name, Email & 37 Other Data Points. Identify and Influence Your Engaged Website Visitors into Sales-Ready Leads – Before You Commit a Single Working Hour.

Key VisualVisitor features:

AI Sales Rep WebID +Person (B2C) WebID +Employee (B2B) Who To Contact - Contact Database (B2B)

Try for free paid Free Trial $299.0 / Monthly (WebID Includes 1,000 Identifications )

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Key Intercom features:

User-friendly Interface Comprehensive Customer Communication Tools Customization and Integration Automation Capabilities

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community.

Key Freshdesk features:

User-Friendly Interface Comprehensive Feature Set Multi-Channel Support Customizable

Zendesk is a beautiful, lightweight help-desk solution.

Key Zendesk features:

User-Friendly Interface Multi-Channel Support Customizability Robust Reporting and Analytics

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GupShup provides a scalable and reliable cloud messaging platform.

Key Gupshup.io features:

Comprehensive Messaging Platform Developer-Friendly Scalability Rich Features

Nexmo is a simple two way SMS API with global reach and wholesale rates.

Key Nexmo features:

Global Reach API Flexibility Reliable Service Scalability

Reach 7 billion phones in seconds via SMS, Chat & Voice. Try it for free and improve your communication.

Key MessageBird features:

Omnichannel Messaging Global Reach Scalability API Integration

Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Key Typeform features:

User-Friendly Design Interactive Experience Customizability Integrations

Sinch is a powerful voice and messaging SDK that lets you bring your apps to life with VoIP and...

Key Sinch features:

Comprehensive Communication Solutions Global Reach Scalability Easy Integration

LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Key LiveChat features:

Easy to Use Integration Options Real-time Monitoring Multichannel Support

paid Free Trial $20.0 / Monthly (1 agent)

Streamline Customer Communication with Single Unified Platform.

Key klink.cloud features:

Call Notes and Call Tags Automatically Open Customer Profile Reporting Integrations

Free Trial $14.99 / Monthly (2 Agent Seats, 15,000 Message Monthly, Unlimited Contacts)

Customer self-service made easy.

Key Malcolm App features:

FAQs / Articles / Knowledgebase Workflows (digital forms) Integrations & Webhooks Hosted Hub (portal)

paid Free Trial $50.0 / Monthly (Micro)