Table of contents
Multi-channel Support
Gorgias integrates with several communication channels including email, chat, social media, and SMS, allowing users to manage customer interactions from one platform.
Automation Capabilities
Gorgias offers advanced automation features like auto-responses, rules, and macros which can help reduce response times and improve efficiency.
E-commerce Integration
Seamless integration with major e-commerce platforms like Shopify, Magento, and BigCommerce. This allows for easy access to customer order information and personalized support.
Analytics and Reporting
Comprehensive reporting tools that enable businesses to track performance metrics, customer satisfaction scores, and team productivity.
User-friendly Interface
Intuitive and easy-to-use interface that simplifies onboarding and daily operations for customer support teams.
Customer Support
Responsive and helpful customer support team available via chat and email, providing effective solutions and timely assistance.
Promote Gorgias. You can add any of these badges on your website.
Overall, Gorgias is a good choice for eCommerce businesses seeking to enhance their customer support functions. Its integrations, automation, and ease of use make it a valuable tool for improving customer satisfaction and team efficiency.
We have collected here some useful links to help you find out if Gorgias is good.
Check the traffic stats of Gorgias on SimilarWeb. The key metrics to look for are: monthly visits, average visit duration, pages per visit, and traffic by country. Moreoever, check the traffic sources. For example "Direct" traffic is a good sign.
Check the "Domain Rating" of Gorgias on Ahrefs. The domain rating is a measure of the strength of a website's backlink profile on a scale from 0 to 100. It shows the strength of Gorgias's backlink profile compared to the other websites. In most cases a domain rating of 60+ is considered good and 70+ is considered very good.
Check the "Domain Authority" of Gorgias on MOZ. A website's domain authority (DA) is a search engine ranking score that predicts how well a website will rank on search engine result pages (SERPs). It is based on a 100-point logarithmic scale, with higher scores corresponding to a greater likelihood of ranking. This is another useful metric to check if a website is good.
The latest comments about Gorgias on Reddit. This can help you find out how popualr the product is and what people think about it.
These are fired when a customer creates or updates an issue (complaint or comment) relating to the service they got from your store on Shopify. The two events under this category are disputes/create and disputes/update. One use case for these events is to create and update issues on an external issue tracker like Gorgias. Services like Gorgias have more customer support features built-in than what is available on... - Source: dev.to / over 3 years ago
Gorgias | Engineering | Full-time | Worldwide (offices in SF and Paris) | Remote friendly At Gorgias (https://gorgias.com) we build the e-commerce help desk that turns customer service into a profit center. - Source: Hacker News / almost 4 years ago
Do you know an article comparing Gorgias to other products?
Suggest a link to a post with product alternatives.
Is Gorgias good? This is an informative page that will help you find out. Moreover, you can review and discuss Gorgias here. The primary details have not been verified within the last quarter, and they might be outdated. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.
