The 19 Best Call Center Software (& Features You Need) in 2022

1

HubSpot

HubSpot found that a unified customer service experience reduces customer friction and increases front line efficiency. Ideally, incoming calls should be logged on your help desk, which will allow agents to follow up via email. This feature will let everyone on your team see the context of previous customer interactions — regardless of the channel they took place on. As a result, you'll create a consistent customer experience no matter which channel the interaction begins on.

#CRM #Small Business CRM #CRM Platforms 13 social mentions

2

Dialpad

Dialpad also integrates with popular CX tools, like HubSpot, Salesforce, and Zendesk, tying them all together into a single pane of glass. Setting up a new contact center with Dialpad takes just a few minutes. You can also add and remove agents, manage phone numbers more quickly and easily, right from your Dialpad account. This allows your business to scale easily with DialPad.

#Communication #Enterprise Communication #VoIP

3

Aircall

HubSpot's call center software has advanced automation tools and insightful reporting that helps your team consistently improve customer service. Service Hub includes a shared email inbox, live chat software, and self-service tools, all of which integrate seamlessly with Aircall for phone support. Aircall plans start at $30/user/month.

#Communication #Enterprise Communication #Call Center Software 3 social mentions

4

Nextiva

Nextiva is an easy-to-use solution that helps you connect with more callers in less time and with fewer agents. With Nextiva, you get features like IVR, automatic call routing, and call queuing.

#Communication #Enterprise Communication #VoIP

5

CloudTalk

CloudTalk is an innovative call center software that provides users with various unique tools. For example, its custom queue feature allows support teams to dictate where incoming calls will be distributed. With CloudTalk, inbound calls are routed to agents best suited to solve the customer's issue. This eliminates call transfers, which can add friction to the customer experience.

#Communication #Enterprise Communication #Call Center Software

6

Bitrix24

A contact center built around your to-do list, Bitrix24 helps teams collaborate to get their work done. They offer a multitude of customer service channels, including rentable telephone lines, live chat, and email queues that all integrate into Bitrix24's task management software and CRM. Bitrix24 also offers an on-premise solution for industries that are still required to, or feel more comfortable hosting their own data storage.

#Project Management #Task Management #Communication

7

Talkdesk

A robust call center solution for enterprise teams, TalkDesk offers features designed to help big teams manage phone support quickly. From workforce management to industry-specific security features, TalkDesk provides teams with everything they need to deliver a consistent customer experience at scale.

#Communication #Enterprise Communication #Call Center Software

8

Five9

Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.

#Communication #Enterprise Communication #VoIP 1 social mentions

9

RingCentral

RingCentral is a flexible cloud-based phone system that supports desktop and mobile users. One unique feature it provides is "RingOut," which enables one-touch calling from any phone or internet-enabled computer. Additionally, RingCentral has powerful call delegation and answering rules so you can be sure calls are routed to the right individual.

#Communication #VoIP #Cloud Contact Center 3 social mentions

10

Dixa

Dixa is a simple-to-set-up contact center that runs entirely in a web browser. Featuring advanced call distribution algorithms and caller recognition, Dixa is a modern solution designed to improve the experience of both the customer and the contact center administrator.

#Customer Support #Customer Communication Management #Customer Engagement

11

Zendesk

Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.

#CRM #Help Desk #Support 7 social mentions

12

LiveAgent

LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.

#Help Desk #Help Desk And Ticketing #Live Chat 1 user reviews

13

Avaya

Over 90% of Fortune 100 companies use an Avaya product to manage their contact center, according to the Avaya website. That's because it's been a heavyweight in the communications industry for years. With multiple advanced features in its standard platform, you can be sure you're getting an enterprise-level product when using Avaya's omnichannel contact center solution.

#Communication #Call Center Software #VoIP

14

uContact

UContact offers an interactive voice response system, or IVR, that allows your team to take fewer calls and your customer to resolve their issue automatically. Rather than having customers call you and wait on hold to connect with a rep, an IVR provides an immediate response to customers when they dial your support line. This digital assistant lays out various options for the caller to choose from, then either solves the problem independently or automatically connects the caller to a human agent.

#Communication #VoIP #Phone System

15

HappyFox

HappyFox is a help desk software that offers powerful call center capabilities. The platform integrates with Aircall and RingCentral to automatically record and assign calls to tickets inside the system. Its features include call scripting, custom ticket queues, and Service Level Agreement (SLA) management.

#Help Desk #Customer Support #Customer Service 1 social mentions

16

channels.app

The modern customer expects excellent support on all channels, including live chat, email, and phone. But this can overwhelm your support team — especially if these channels are on different software systems that don't integrate with each other. With call center software, your team can unify their omnichannel service efforts into one tool, resulting in a better experience for both the customer and your frontline representatives.

#Communication #CRM #VoIP

17

Freshcaller

Freshcaller is a dedicated phone system that makes it painless and easy for international businesses to manage customer support calls. With Freshcaller, you can set up a multi-level interactive voice response system, respond to calls on the Freshcaller mobile app, and automate call distribution.

#VoIP #Call Center Software #Virtual PBX

18

UJET

Agents can also authenticate customers using an existing pin, passcode, fingerprint, or Face ID technology on the customer’s smartphone. UJET adheres to the industry's strictest privacy standards, and all customer information is stored directly in your CRM or private data repository.

#Customer Support #Communication #Enterprise Communication

19

Aloware

Aloware is a contact center software built to supercharge sales/support operations with unlimited calling and texting you can integrate with your favorite CRM. Its cloud-based phone system paired with Local Presence enables SMEs to wirelessly communicate with their customers wherever they may be. Phone lines, ring groups, and inboxes can be configured to fit every business need.

#Communication #Phone System #VoIP