9 Best Tidio Alternatives Compared

Customer Support Customer Service Chatbot Platforms & Tools Live Chat AI Chatbots

Tidio Landing Page
1

Tidio

Tidio is an AI customer support software suite. It merges help desk, live chat, chatbot, and AI agent features into one seamless platform. With Lyro, the customer service AI agent, businesses can resolve up to 64% of all tickets automatically.
Pricing:
- Freemium
- Free Trial
Before AI help desk systems, it was all too easy to miss tickets. Tidio’s ticketing system simplifies tracking and responding to incoming requests so no customer inquiry goes unanswered. Using a blend of human support and automation, you can quickly resolve repetitive questions and offer instant support to boost your clients’ satisfaction.And that’s exactly what Integratec wanted when the brand implemented Tidio. The talent development solution now tracks inquiries, instantly answers frequently asked questions, and filters requests. This boosted engagement on their website and improved visitor segmentation.

#AI Chatbots #Chatbots #Chatbot 1 user reviews
Gladly Landing Page

2

Gladly

Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.

Gladly and Tidio compete to improve customer communication and support through real-time engagement and automation. But they cater to different use cases. Tidio provides businesses with tools to engage customers instantly and handle common inquiries through AI-powered bots. Gladly, on the other hand, focuses on human support and automations but lacks in AI capabilities.

#Customer Support #Live Chat #Tool
Gorgias Landing Page

3

Gorgias

Gorgias is a helpdesk built to provide great support at scale.

Gorgias and Tidio both focus on delivering customer support solutions designed to enhance real-time engagement and automate responses, particularly for ecommerce businesses. However, while Gorgias does offer an AI chatbot, it focuses more narrowly on ecommerce use cases.

#Help Desk #Customer Support #Customer Service 2 social mentions
Freshdesk Landing Page

4

Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.

#Customer Support #Customer Service #Help Desk And Ticketing 12 social mentions
HelpScout Landing Page
5

HelpScout

Help Scout is a simple, straightforward way to provide excellent support
Pricing:
- Paid
- Free Trial
- $20.0 / Monthly (5 Mailboxes, 1 Docs site)
HelpScout is built for email-centric businesses, which means their live chat and automation functionality is less-developed compared to Tidio’s. HelpScout also doesn’t offer an AI-powered chatbot, which means more tickets for your agents to manage.

#Help Desk #Customer Support #Customer Service 2 social mentions
Kayako Landing Page

6

Kayako

Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.

Kayako and Tidio both offer customer support solutions that aim to streamline support workflows. Kayako is known for its help desk solution that focuses on ticketing and multichannel support, but is more focused on email automation rather than live chat or real-time support.

#Customer Service #Customer Support #Help Desk 1 social mentions
Intercom Landing Page

7

Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.

#CRM #Customer Interaction #Customer Messaging 7 social mentions
Hiver Landing Page

8

Hiver

Manage Customer Support, Sales and Projects right from your Gmail inbox. Collaborate with Shared Labels, Shared Contacts, email notes, email reminders and email templates

Hiver is a shared inbox solution designed for businesses using Gmail for customer communication. It integrates directly within Gmail and provides basic help desk features. This software also allows teams to manage customer inquiries through shared inboxes, track email conversations, and automate workflows. It helps businesses excel in their email interactions with customers and ensures no message goes unanswered.

#Email Automation #Customer Support #Email Management 5 social mentions
Olark Landing Page

9

Olark

Real-time chat and monitoring of your website visitors through Google Talk and Jabber.

Olark is Tidio’s competitor because of its customizable live chat tools, which allow businesses to interact with visitors, track conversations, and gather customer insights through chat transcripts and analytics. Olark targets small to medium-sized businesses looking to enhance customer service and increase conversions through direct communication.

#Customer Support #Customer Service #Help Desk 1 social mentions
tawk.to Landing Page

10

tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Tawk.to is a great solution for startups and small businesses. It’s a free live chat software that allows businesses to communicate with website visitors in real time, enhancing customer support and engagement. It offers customizable live chat widgets, real-time visitor monitoring, multi-agent chat handling, automated messaging, and built-in ticketing.

#Customer Support #Customer Service #Help Desk 47 social mentions