24 Pull Requests Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

24 Pull Requests mentions (7)

• Perl support in Liquidprompt

  Now that I decided to join the 24 PRs, I decided to give it another go. - Source: dev.to / 7 months ago

• Why is contributing soo hard

  Further reading: - Revitalizing stalled open source projects - 5 Ways to Get Started in Open Source - How to contribute to open source - 24pullrequests.com. Source: 9 months ago

• A Beginner’s Guide to Open-Source Contribution for Developers

  Other platforms include Good First Issues, 24 Pull Requests and Code Triage. - Source: dev.to / over 1 year ago

• 2022 Advent Code Challenges

  A project that encourages developers to send a PR to an open source project every day for 24 days. They have many featured projects. 24 pull requests. - Source: dev.to / over 1 year ago

• How to find open source projects to contribute

  The way I got started with open source was via an initiative to incentivize people to contribute during December, 24 Pull Requests. I decided to make a first small contribution using Markdown, which you can check out at FrancesCoronel/hire-me/pull/9 on GitHub. - Source: dev.to / about 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago