Software Alternatives, Accelerators & Startups

A2X VS LiveAgent

Compare A2X VS LiveAgent and see what are their differences

A2X logo A2X

A2X automates ecommerce accounting for Shopify, Amazon, Etsy, Walmart and eBay sellers worldwide. Trusted by hundreds of leading ecommerce accounting firms.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • A2X Landing page
    Landing page //
    2023-09-06

Accurate ecommerce accounting, without the fuss

Ecommerce accounting is challenging. It's time you have confidence in the accuracy of your financials. Simplify your bookkeeping, eliminate the guesswork and automate with A2X.

"A2X is the gold standard in ecommerce accounting"

"As thought leaders in ecommerce accounting, we work with the best partners who we can trust to provide automation to manage the complexities of posting income for Amazon & Shopify. We have found that partner in A2X, their solution allows us to provide more value and guidance to our 7 & 8 figure sellers because of the efficiencies gained working with A2X." SCOTT SCHARF, CATCHING CLOUDS

Specially designed for ecommerce businesses

With A2X, it's easier to make sense of your Amazon, Shopify, Walmart, eBay and Etsy financials. It's free to try and you can get set up in minutes.

A2X is the missing piece connecting QuickBooks, Xero and Sage to your e-commerce sales channels, to streamline your back office and unlock opportunities in the e-commerce sector.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

A2X

$ Details
paid Free Trial $19.0 / Monthly (For a maximum of 200 orders per month)
Platforms
BigCommerce Shopify Amazon Etsy eBay Walmart Xero QuickBooks Online Intuit
Release Date
-

A2X features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

A2X videos

A2X Software for Amazon for QuickBooks is Awesome!

More videos:

  • Review - Tour of A2X - QBO integration with Amazon and Shopify
  • Review - Amazon Accounting Software A2X | The whys and the hows
  • Demo - Meet A2X

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to A2X and LiveAgent)
eCommerce
100 100%
0% 0
Customer Support
0 0%
100% 100
eCommerce Tools
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing A2X and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using A2X and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare A2X and LiveAgent

A2X Reviews

18 Free and Paid Helium 10 Alternatives for 2022
While Helium 10 is only a software suite for Amazon, A2X has tools for multiple e-commerce markets. If you want to expand your e-commerce business beyond Amazon, A2X can give you room to grow.

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

What are some alternatives?

When comparing A2X and LiveAgent, you can also consider the following products

Reviewbox - E-commerce data tool to monitor customer reviews, track online pricing, optimize AMS tools, and more from Amazon, Walmart, and other major online retailers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Teikametrics - Save time. Grow profits. Increase market share. Manage Amazon Sponsored Products campaigns with cutting-edge machine learning technology by Teikametrics. Start your 30-day free trial today!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Jungle Scout - Amazon product research made easy.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.