Software Alternatives, Accelerators & Startups

Aethera AI VS Zendesk

Compare Aethera AI VS Zendesk and see what are their differences

Aethera AI logo Aethera AI

Collaborative AI Knowledge Discovery for Teams and Professionals.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Aethera AI Aethera
    Aethera //
    2024-06-16

Supercharge Knowledge Discovery

Aethera AI helps you understand documents, YouTube Videos and whole Websites without reading them.

Organize, Personalize, and Discover

• Powerful Document Management: Manage your knowledge sources like a power user, with advanced filtering and grouping mechanisms that help you find anything in a instant. • Import any Document , Youtube Video or Website: Import any Document , Youtube Video or Website • Group Your Documents Into Sets: Group any amount of documents into a set. Add any amount of books, papers, website and youtube videos and ask away. • Personalize Your Assistant: Manage your knowledge sources like a power user, with advanced filtering and grouping mechanisms that help you find anything in a instant. • Chat with any Set Using Personas: Create a new conversation with a unique combination of a set grouped documents, your chose AI persona and customize tone and writing style to suit your output. • Unlimited Private Chat History: We'll save all your chat history in one tidy place, your conversations are private and stored safely for you to go back to them at any time.

Perfect for Teams

Create and Join Organizations

Create and join unlimited organizations from one account. Each organization is secure and completely private. Centralized billing available for all organizations.

Share Documents, Sets and Custom Assistants

Upload documents, group them and create personalized AI assistants that can be used and loved by every member of your organization!

User Management & Access Levels

Define specific roles for every team member, administrators, data managers and normal users to tap into powerful Knowledge Discovery AI!

Visit https://aethera.ai today to start for free!

  • Zendesk Landing page
    Landing page //
    2024-05-06

Aethera AI

Website
aethera.ai
$ Details
freemium $15.0 / Monthly (Plus: 50 Documents, 50 MB per document, 750 questions)
Platforms
Web Browser Google Chrome Safari Firefox Edge Opera
Release Date
2024 March
Startup details
City
Dubai
Founder(s)
Jad El Jerdy, Maher Hassanieah
Employees
1 - 9

Aethera AI features and specs

  • Powerful Document Management: Manage your knowledge sources like a power user, with advanced filtering and grouping mechanisms that help you find anything in a instant
  • Import any Document , Youtube Video or Website: Import any Document , Youtube Video or Website
  • Group Your Documents Into Sets: Group any amount of documents into a set. Add any amount of books, papers, website and youtube videos and ask away.
  • Personalize Your Assistant: Manage your knowledge sources like a power user, with advanced filtering and grouping mechanisms that help you find anything in a instant.
  • Chat with any Set Using Personas: Create a new conversation with a unique combination of a set grouped documents, your chose AI persona and customize tone and writing style to suit your output.
  • Unlimited Private Chat History: We'll save all your chat history in one tidy place, your conversations are private and stored safely for you to go back to them at any time.
  • Create and Join Organizations: Create and join unlimited organizations from one account. Each organization is secure and completely private. Centralized billing available for all organizations.
  • Share Documents, Sets and Custom Assistants: Upload documents, group them and create personalized AI assistants that can be used and loved by every member of your organization!
  • User Management & Access Levels: Define specific roles for every team member, administrators, data managers and normal users to tap into powerful Knowledge Discovery AI!

Zendesk features and specs

No features have been listed yet.

Aethera AI videos

No Aethera AI videos yet. You could help us improve this page by suggesting one.

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Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Aethera AI and Zendesk)
AI
100 100%
0% 0
Customer Support
0 0%
100% 100
AI Assistant
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Aethera AI and Zendesk.

What makes your product unique?

Aethera AI's answer

Aethera provides a unique workflow, merging centralized document management and collaboration on knowledge discovery.

Why should a person choose your product over its competitors?

Aethera AI's answer

Our competitors do not operate around your knowledge and all contextual learning over your material is done inside your chat. Aethera adds a management layer and a more accurate learning mechanism to augment the chat interface that our competitors offer. All-in-all it's very difficult for most teams to accomplish what you can with Aethera just with other tools.

How would you describe your primary audience?

Aethera AI's answer

Our main audience is technology-driven teams that are trying to process documents quickly and want to save time by delegating this to a tool like Aethera.

What's the story behind your product?

Aethera AI's answer

Aethera was born as an internal tool for our company Numena. As a consulting firm based Dubai, we needed to process a lot of proposals, RFPs, generate SOPs and analyze endless emails and documents. We built an internal POC and quickly found out that this tool would be necessary in the hands of everyone. So Aethera was born!

Which are the primary technologies used for building your product?

Aethera AI's answer

Our frontend stack is built on top of NextJS, our document processing backend is built with Python, we use Postgres as our DB.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Aethera AI and Zendesk

Aethera AI Reviews

We have no reviews of Aethera AI yet.
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Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Aethera AI mentions (0)

We have not tracked any mentions of Aethera AI yet. Tracking of Aethera AI recommendations started around Jun 2024.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing Aethera AI and Zendesk, you can also consider the following products

NoteGPT.io - NoteGPT - AI Summary for YouTube, Podcast, Book, PDF, Audio, Video and taking notes. Save your time and improve learning efficiency by 10x.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Afforai - Summarize, Interact, Translate Your Documents with AI

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

TextCortex - AI generate product descriptions, app reviews and more

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!