Software Alternatives, Accelerators & Startups

AG Grid VS LiveAgent

Compare AG Grid VS LiveAgent and see what are their differences

AG Grid logo AG Grid

The best HTML5 datagrid in the world

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • AG Grid Landing page
    Landing page //
    2023-08-02
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

AG Grid features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

AG Grid videos

ag-Grid Conf 2018 | Complexity and Performance | Niall Crosby

More videos:

  • Review - All about ag-grid in angular 6
  • Review - Track 1 Day 2 Livestream | AngularConnect 2019 | Sponsored by ag-Grid

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to AG Grid and LiveAgent)
Design Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Data Grid
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing AG Grid and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare AG Grid and LiveAgent

AG Grid Reviews

Using AG Grid in React: Guide and alternatives
In this guide, we introduced the basic functionalities of the ag-grid-react library and demonstrated how to use AG Grid to build and style a data grid in a React app. To compare alternatives to AG Grid, also built a similar data grid in TanStack Table, Glide Data Grid, and MUI Data Grid. Each library has a unique set of features and tradeoffs, so it’s important to choose the...
The Best React Data Grid/Table Libraries with Material Design in 2023 - MRT Blog
The "AG" in AG Grid stands for "Agnostic Grid," which means that the library works in multiple JavaScript Frameworks besides React. On the same note, though, AG Grid does not use Material UI under the hood like all of the other libraries on this list. However, it does stick very close to Material Design, so it will not stick out too far from the rest of the components in...
Best Free and Open-Source JavaScript Data Grid Libraries and Widgets
AG Grid calls itself the best JavaScript library for creating data tables, and for good reason. Major highlights of the library include its excellent performance, no dependency on third-party libraries, and smooth integration with all the major JavaScript frameworks such as Angular, React, and Vue.js. This goes without saying, but you can also use the library with plain...

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, AG Grid seems to be more popular. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

AG Grid mentions (10)

  • My Failed Student Housing App
    I made extensive use of AG Grid. There are LiveView hooks and whatnot showing how I loaded data, and stylized different types like bools, links, and status. - Source: dev.to / 2 months ago
  • Supporting Circularly Referenced Mapped Types in Typescript
    In the remainder of this post I will share how I resolved this error for a type called NestedFieldPaths that is a key part of the AG Grid library. - Source: dev.to / 10 months ago
  • Generate array of all an interface's keys with Typescript
    When working with a large and complex code base like AG Grid it is very easy to miss updating certain parts of the code base. - Source: dev.to / over 1 year ago
  • Does Angular Support Generic Component Types?
    To give a concrete example of the breakdown in inference we can look at the ag-grid-angular component from AG Grid. This component is generic with respect to row data. It is defined in the following way with many properties omitted for brevity. - Source: dev.to / almost 2 years ago
  • Write Typescript in the browser with SystemJs
    Yes, this does require you to get your SystemJs config setup right but that is why I am sharing this starter that I used for our AG Grid demos so that you can get started easily. - Source: dev.to / over 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing AG Grid and LiveAgent, you can also consider the following products

DataTables - DataTables is a plug-in for the jQuery Javascript library.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Handsontable - JavaScript Spreadsheet

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Dash DataTable - An interactive DataTable for Dash.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.