Software Alternatives, Accelerators & Startups

Aircall VS Discourse

Compare Aircall VS Discourse and see what are their differences

Aircall logo Aircall

Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Discourse logo Discourse

Discourse is an open source discussion platform built for the next decade of the Internet.
  • Aircall Landing page
    Landing page //
    2023-10-15

Place and take calls anywhere, instantly obtain phone numbers in over 100+ countries, and handle calls on the go with Aircall's desktop and mobile apps. Automatically and efficiently route calls according to IVR selection, agent skills, time zone, and more, including an intuitive dashboard. Track performance and receive advanced analytics on agent and team productivity. Monitor the team’s activity in real-time on the live feed and cross-reference data with an existing CRM and Helpdesk for a richer understanding of processes.

  • Discourse Landing page
    Landing page //
    2023-06-13

Aircall videos

Aircall - 2min Product Summary - Features, Mobility, Security, Integrations & Pricing

More videos:

  • Review - Aircall empowers sales and support teams worldwide with a phone system powered by Twilio
  • Review - Aircall: Making Customer Support as Easy as Blowing Bubbles

Discourse videos

Why We Chose The Discourse Platform For Our Forums

More videos:

  • Review - Why Discourse is the Best Forum Software Out There (No, Really) | Location Rebel
  • Review - A Grammar Review for Discourse Analysis

Category Popularity

0-100% (relative to Aircall and Discourse)
Communication
100 100%
0% 0
Forums
0 0%
100% 100
Enterprise Communication
100 100%
0% 0
Forums And Forum Software

User comments

Share your experience with using Aircall and Discourse. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Aircall and Discourse

Aircall Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
HubSpot's call center software has advanced automation tools and insightful reporting that helps your team consistently improve customer service. Service Hub includes a shared email inbox, live chat software, and self-service tools, all of which integrate seamlessly with Aircall for phone support. Aircall plans start at $30/user/month.
The Top 9 Aircall Alternatives: How Do They Compare?
Aircall offers an integrated, easy-to-use, cloud-based phone solution. What that means is that whenever you’re on a call, Aircall helps you keep track of who you’re talking to, customer information, order info, and more so you can provide a seamless customer experience all in one platform.
Source: aircall.io
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Probably the most attractive thing about Aircall is its ease of use, which seems to be especially hard to find when it comes to contact center solutions. If you need functionality that Aircall doesn’t have, like video conferencing and built-in AI—but don’t want to compromise on that ease of use—then Dialpad is probably one of best Aircall alternatives to try out.
Source: www.dialpad.com
10 Best Call Center Software (December 2022)
Although Aircall seems affordable at $30 or $50 per user, per month (paid annually), both plans require a minimum of three users. So, you’ll have to pay at least $90 or $150 per month to use Aircall. There’s also a custom plan, but you have to contact Aircall for a quote. All plans include a single local or toll-free business phone number. Additional phone numbers cost $6...
Source: www.forbes.com
7 Best Cloud PBX Solution for Small to Medium Business
And even in this department, Aircall is extremely forthcoming with the support they provide. The current list of integrations includes more than 100 tools and platforms that modern business owners use—the likes of Zoho, Shopify, SnapCall, Pipedrive, and many others.
Source: geekflare.com

Discourse Reviews

20 Telegram Alternatives to Chat With in 2024
Discourse is a basic forum function that could be an alternative to Telegram if you want to stick to text discussions. It's pretty analog, missing both video and livestreaming tools. Instead, Discourse is a basic community that lets you organize discussions--it feels a bit like having your own reddit or Quora.
18 Best Discord Alternatives 2020 | Expert Reviews
Discourse comes in a couple of flavours. You can self-host it yourself in which case the software is free, and you simply need to sign up for server space, or you can pay Discourse for a hosted-for-you option, though self-hosting is a lot cheaper the premium option takes care of the technical side.
IndieHackers: Best forum software
I used Flarum when trying to get a community set up for my product (ended up abandoning it to revisit when we have a larger customer base). It worked fairly well and I enjoyed it but it's definitely beta and unless you're fairly tech savvy it's not quite worth the setup / maintenance. Lots of config changes, crashes, huge issues with plugins, and some features missing. I'd...

Social recommendations and mentions

Based on our record, Discourse should be more popular than Aircall. It has been mentiond 23 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Aircall mentions (3)

  • Cheap and cheerful parallel dialer?
    Hey! Here are a few Dialers off the top of my head: Toky Aircall CloudTalk Convolo I'll be adding more dialers on SalePier (click "Outbound Prospecting", and then "Dialers/SMS"), so come and check back on a regular basis. I'll shoot you a message if I find what you're looking for 😊. Source: about 1 year ago
  • Google Voice or second phone?
    We use Aircall (https://aircall.io) and have it integrated to our shared/collaboration inbox service (https://front.com). The set-up has been solid for us. Source: almost 2 years ago
  • Your best BDR tools
    Aircall, that you can use to automate your phone calls process. Source: almost 3 years ago

Discourse mentions (23)

  • Qilin: A Starter Project Template For Every Open Source Project
    GitHub Discussions can also be a great place for support as long as these are regularly monitored. Another option along the same lines is Discourse and the Open Source Matrix which is used by quite a few Open Source and community-based projects. - Source: dev.to / 3 months ago
  • Ask HN: How to run an old-school mailing list?
    A lot of communities use [Discourse ](https://discourse.org). [LPSF](https://forum lpsf.org) migrated to it when Yahoo Groups was discontinued. Some of the advantages are that it's open source, self-hostable, and can be configured to work as both a traditional mailing list and modern forum. - Source: Hacker News / 3 months ago
  • My Fediverse use – I'm hosting everything myself – PeerTube, Mastodon and Lemmy
    More like https://discourse.org/. You can run it yourself, but I can also just have them ding a credit card every month and not think about it again (I do this for a community). - Source: Hacker News / 7 months ago
  • Reddit faces content quality concerns after its Great Mod Purge
    Discourse perhaps? I've seen it in use in a few places; it has a modern look and feel to it at least. https://discourse.org/. - Source: Hacker News / 10 months ago
  • So Long, Twitter and Reddit
    I fully agree with you see my comment here[0] -- I think you may have misread my comment, it says "Discourse" (as in the forum software[1]), not Discord. [0]: https://news.ycombinator.com/item?id=37245220. - Source: Hacker News / 10 months ago
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What are some alternatives?

When comparing Aircall and Discourse, you can also consider the following products

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Flarum - Flarum is the next-generation forum software that makes online discussion fun. It's simple, fast, and free.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

phpBB - Raspberry Pi. The Raspberry Pi is a cheap, credit-card sized computer. The official website uses phpBB for their discussion forums. phpBB is not affiliated with nor responsible for any of the sites listed on the showcase.

CloudTalk - Work locally, grow globally

Vanilla Forums - Build an engaging community forum using Vanilla's modern cloud forum software.