Software Alternatives, Accelerators & Startups

AiSensy VS BoldDesk

Compare AiSensy VS BoldDesk and see what are their differences

AiSensy logo AiSensy

Whatsapp Chatbot, CRM & Marketing

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
Visit Website
  • AiSensy Landing page
    Landing page //
    2023-02-20

AiSensy is a complete WhatsApp Engagement Platform powered by official WhatsApp Business APIs allowing businesses to send WhatsApp Broadcasts, add WhatsApp Chatbot, integrate with CRMs & Ecommerce Portals, live chat & much more.

  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

AiSensy

$ Details
paid Free Trial $19.98 / Monthly
Platforms
Web Browser Windows Android iOS Google Chrome Mac OSX Firefox Linux Safari iPhone WooCommerce Shopify Magento Salesforce
Release Date
2020 December

BoldDesk

$ Details
paid Free Trial $25.0 / Monthly (For 3 agents)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May

AiSensy features and specs

  • WhatsApp Broadcasting: Broadcast messages to 1,00,000+ users in one go
  • WhatsApp Chatbot: Automate Customer support & Marketing with WhatsApp Chatbot
  • Integrations: Integrate 20+ Leading CRMs & Ecommerce Portals like Shopify, Magento, WooCommerce, Hubspot, Google Sheets & more
  • Multi-human Live Chat: Provide live chat support on multiple devices with just one account
  • Smart Campaigns Manager: Segregate chats based on tags & attributes like Name, lead source & many more tags.
  • Click Tracking: Track clicks on your WhatsApp Broadcasts & retarget for 3x more conversions
  • Click-to-WhatsApp Ads: Run Instagram/ Facebook Ads that click to WhatsApp

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

AiSensy videos

AiSensy Demo

More videos:

  • Tutorial - How to Setup WhatsApp Marketing in 10 minutes with AiSensy

BoldDesk videos

Getting Started with Syncfusion BoldDesk

Category Popularity

0-100% (relative to AiSensy and BoldDesk)
WhatsApp
100 100%
0% 0
Customer Support
29 29%
71% 71
Help Desk
0 0%
100% 100
APIs
100 100%
0% 0

Questions and Answers

As answered by people managing AiSensy and BoldDesk.

What makes your product unique?

BoldDesk's answer:

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Why should a person choose your product over its competitors?

BoldDesk's answer:

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

How would you describe your primary audience?

BoldDesk's answer:

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer:

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer:

  • Angular
  • PostgreSQL

Who are some of the biggest customers of your product?

BoldDesk's answer:

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

User comments

Share your experience with using AiSensy and BoldDesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare AiSensy and BoldDesk

AiSensy Reviews

  1. Best Platform for WhatsApp Marketing

    Easy to use, simple UI, powerful Saas

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Social recommendations and mentions

Based on our record, BoldDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

AiSensy mentions (0)

We have not tracked any mentions of AiSensy yet. Tracking of AiSensy recommendations started around Apr 2022.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 12 months ago

What are some alternatives?

When comparing AiSensy and BoldDesk, you can also consider the following products

WATI - No-code chatbot builder for WhatsApp Business

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Interakt - Easily interact with every user of your app. Setup Your User Interaction Headquarter Today!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Hello24 AI - Hello24.ai - Meta Tech Partner for the ✅ Official WhatsApp API, which is an eCommerce-focused platform for Shopify and WooCommerce, that can also help online/offline brands do Sales, Marketing, and Customer support on WhatsApp.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.