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Alloy Navigator VS Cherwell IT Asset Management

Compare Alloy Navigator VS Cherwell IT Asset Management and see what are their differences

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Alloy Navigator logo Alloy Navigator

Alloy Navigator is an all-inclusive IT Service Management Software. It is an ITIL aligned IT Service and Asset Management platform that provides thoughtful answers to your toughest IT challenges.

Cherwell IT Asset Management logo Cherwell IT Asset Management

Our IT Asset Management Software tracks and manages assets through a complete lifecycle supplying information that supports multiple ITSM processes. Watch demo now!
  • Alloy Navigator Landing page
    Landing page //
    2020-03-14

The ITSM Platform that Works for You

Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.

Features:

Out-of-the-box ITSM and ITIL Workflows

Address recurring issues, speed-up resolution times and increase productivity with out-of-box ITIL Processes (What is ITIL?). From Incident and Request Management to SLA and Configuration Management, we’ve got you covered.

Knowledge Managementdesigned for ITSM

Leverage a central repository of technical solutions for lower support costs, faster new staff on-boarding and improve customer satisfaction.

Integrated IT Asset Management

Discover, track and manage every asset in your IT environment for complete visibility over purchasing, costs, history and more.

Complimentary Network Discovery

Effortlessly gather an in-depth inventory of your entire network including computers, network devices, and installed software.

  • Cherwell IT Asset Management Landing page
    Landing page //
    2023-05-08

Alloy Navigator features and specs

  • Comprehensive Asset Management
    Alloy Navigator offers a robust feature set for managing hardware and software assets, making it ideal for businesses that need detailed oversight of their IT inventory.
  • Customizable Workflows
    The software provides customizable workflows and automation, which can be tailored to fit the specific operational needs of different organizations.
  • Integration Capabilities
    It integrates seamlessly with other IT management tools and systems, enhancing its utility and providing a more cohesive IT management environment.
  • User-Friendly Interface
    The platform is designed with a user-friendly interface, making it easier for IT staff to navigate and utilize its features efficiently.
  • Comprehensive Reporting
    The software includes extensive reporting capabilities, aiding in decision-making and providing insights into the IT landscape of the organization.

Possible disadvantages of Alloy Navigator

  • Cost
    Alloy Navigator may be cost-prohibitive for smaller businesses or organizations with limited IT budgets.
  • Complexity
    Given its extensive feature set, the software can be complex to set up and may require a steep learning curve for new users.
  • Performance
    Some users have reported performance issues, particularly when managing very large inventories, which can slow down operations.
  • Support
    While Alloy Navigator offers support, some users have indicated that response times can be slower than expected, which could be a drawback in urgent situations.
  • Customization Time
    While the customization options are a strong point, the time and effort required to fully personalize the workflows and settings can be significant.

Cherwell IT Asset Management features and specs

  • Comprehensive Integration
    Cherwell IT Asset Management offers seamless integration with other IT service management processes, facilitating a unified management platform that improves overall efficiency.
  • Scalability
    The platform is designed to scale with the organization, accommodating the growing number of assets and users without a significant drop in performance or responsiveness.
  • Customizability
    Users can customize workflows, dashboards, and reports to suit their specific IT asset management needs, allowing for a more tailored approach to managing assets.
  • Automation
    The system provides automation features that streamline routine tasks, reducing manual effort and minimizing the risk of human error in asset management processes.

Possible disadvantages of Cherwell IT Asset Management

  • Complexity for New Users
    The feature-rich platform can be overwhelming for new users, requiring a steep learning curve to fully understand and utilize all functions to their maximum potential.
  • Cost
    The financial investment required for Cherwell's platform might be high for some organizations, especially smaller businesses with limited budgets for IT infrastructure.
  • Implementation Time
    Initial setup and configuration can be time-consuming, requiring careful planning and resources to ensure successful deployment and integration with existing systems.
  • Limited Third-Party Integrations
    While it integrates well with many Cherwell solutions, there may be limited options for integration with third-party applications, potentially restricting the flexibility to use other tools in conjunction with Cherwell.

Alloy Navigator videos

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Service Customers Anywhere - Introducing the new Alloy Navigator Express

Cherwell IT Asset Management videos

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Category Popularity

0-100% (relative to Alloy Navigator and Cherwell IT Asset Management)

Alloy Navigator

Cherwell IT Asset Management

IT Asset Management
47 47%
IT Asset Management
53% 53
Monitoring Tools
44 44%
Monitoring Tools
56% 56
IT Service Management
43 43%
IT Service Management
57% 57
Help Desk
100 100%
Help Desk
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Alloy Navigator and Cherwell IT Asset Management

Alloy Navigator Reviews

  1. Geoff
    Our team of 10 IT technicians has been…

    Our team of 10 IT technicians has been using Alloy Navigator for almost 5 years to manage our service desk and computer assets. The product is easy to use and highly customizable. When Alloy’s sales rep told me we would be able to tweak its business logic to our needs I thought that was just a marketing pitch and perhaps it would allow me to add new fields, set up data triggers, and customize email notification, pretty much like almost any other product on the market. I was in for a big surprise! Not only Alloy is capable of all of the above, but it also allowed us to add new business actions, each with its own unique data entry form and with completely custom logic. Talk about fitting like a glove! Today Alloy does everything we need – helps us track our laptops and workstations, convert email to tickets, handle level 3 escalations, monitor our internal SLAs, email out performance reports, and much much more. This wouldn’t be a complete package if it didn’t come with excellent training (oh, so invaluable!) and very personable customer support.

    👍 Pros:    User-friendly|Great customer support|100% customizable|Easy integration

Cherwell IT Asset Management Reviews

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What are some alternatives?

When comparing Alloy Navigator and Cherwell IT Asset Management, you can also consider the following products

Zenworks - ZENworks 11 is comprised of four products that share a single, unified web-based management console...

Ivanti IT Asset Management Suite - Ivanti IT Asset Management Suite is an intelligent and advanced-level software solution that allows you to view and monitor all kinds of IT assets such as hardware, endpoints, systems, servers, teams, databases, and many others.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

VIZOR - Build the Immersive Web with Vizor as easy as drag and drop.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

OpsRamp - OpsRamp's digital operations command center unifies discovery, intelligence, and automation for seamless hybrid IT management.

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