Software Alternatives, Accelerators & Startups

Amazon Connect VS Zoom

Compare Amazon Connect VS Zoom and see what are their differences

Amazon Connect logo Amazon Connect

A self-service, cloud-based call center 📞

Zoom logo Zoom

Equip your team with tools designed to collaborate, connect, and engage with teammates and customers, no matter where you’re located, all in one platform.
  • Amazon Connect Landing page
    Landing page //
    2021-11-02
  • Zoom Zoom AI Companion
    Zoom AI Companion //
    2024-02-05
  • Zoom Zoom Team Chat
    Zoom Team Chat //
    2024-02-05
  • Zoom Zoom Meetings Persistent Team Chat
    Zoom Meetings Persistent Team Chat //
    2024-02-05
  • Zoom Zoom Clips
    Zoom Clips //
    2024-02-05
  • Zoom Zoom Phone
    Zoom Phone //
    2024-02-05
  • Zoom Zoom Mail - Email Compose with Zoom AI Companion
    Zoom Mail - Email Compose with Zoom AI Companion //
    2024-02-05
  • Zoom Zoom Contact Center
    Zoom Contact Center //
    2024-02-05
  • Zoom Zoom Platform Analytics
    Zoom Platform Analytics //
    2024-02-05
  • Zoom Zoom Whiteboard
    Zoom Whiteboard //
    2024-02-05
  • Zoom Zoom Events
    Zoom Events //
    2024-02-05
  • Zoom Zoom Rooms - Intelligent Director
    Zoom Rooms - Intelligent Director //
    2024-02-05

Equip your team with the communication and collaboration tools they crave including team chat, video conferencing, phone, email, and calendar all in one platform.

Share, connect, and engage with teammates no matter where you’re located with the tools you need like docs, notes, whiteboards, and video clips.

Make teamwork more meaningful across hybrid teams with modern collaboration solutions designed for teams like yours like meeting room systems, digital signage, and employee communications.

Zoom

Website
zoom.us
$ Details
freemium $15.99 / Monthly (Pro - Great for Small Teams)
Platforms
Mobile Desktop
Release Date
2011 June

Amazon Connect videos

Get Started in Minutes with Amazon Connect in Your Contact Center - AWS Online Tech Talks

More videos:

  • Review - Amazon Connect Webinar - Create an Exceptional Contact Center Experience on AWS

Zoom videos

More than Zoom

More videos:

  • Review - Zoom Review: is This a Cheaper Webinar Software Alternative?
  • Review - A Review of Zoom.us for Teaching Online Lessons
  • Tutorial - How To Use Zoom (plus Breakout Groups) -- Favorite Video Conferencing Platform

Category Popularity

0-100% (relative to Amazon Connect and Zoom)
Communication
3 3%
97% 97
Enterprise Communication
100 100%
0% 0
Video Conferencing
0 0%
100% 100
Customer Support
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Amazon Connect and Zoom

Amazon Connect Reviews

We have no reviews of Amazon Connect yet.
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Zoom Reviews

  1. Zoom is a video conferencing app that simplifies online meetings, allowing users to connect seamlessly through video, audio, and chat features. It offers a user-friendly interface, reliable performance, and various functionalities like screen sharing, breakout rooms, and recording options. However, occasional connectivity issues or fatigue from long meetings may be encountered. Overall, Zoom serves as a versatile tool for virtual collaboration and communication.

  2. An incredible platform to conduct meetings

    User friendly interface and a good platform to arrange professional meetings

    👍 Pros:    Easy user interface
  3. "In covid-19 days this app help me a lot"

    Features of this app is best while taking classes screen sharing, voice and many more. Easy to use because showed al features very clear. They really support their users and their features are frequent and implemented when you are using it.

    🏁 Competitors: GoToMeeting
    👍 Pros:    User-friendly|Easy to use|Multi-person meetings
    👎 Cons:    Download protection

The 7 best Zoom alternatives in 2024
GoTo Meeting offers a lot of the same video conferencing features as Zoom, like chat, Q&A, an AI meeting assistant, and security controls. But when you compare apples to apples, Zoom outperforms GoTo Meeting in every category. Because of that, it wouldn't have made this list except for one key feature: cloud storage.
Source: zapier.com
Top 10 Zoom Alternatives in 2024 — Better Video Conferencing Software
Unfortunately, we’re all familiar with Zoombombing (unwanted users interrupting meetings and cyber-harassing participants) and data sharing fiascos. The latest Zoom security concerns have to do with Zoom’s plans to use user content to train AI models. They later changed their mind about this and shared in their terms and services that they will not use your content to train...
Source: pumble.com
6 Webex Alternatives You Can Switch to in 2022
Its popularity spiked a couple of years ago, which made Zoom a target of cybercriminals. If you are worried about cybersecurity and using Zoom, you should get more familiar with all known Zoom security issues.
Source: www.stork.ai
8 Tools You Need For Working Remotely in 2022
Therefore, it is very important that the messenger has a user-friendly interface and, preferably, that it be free. Telegram is excellent for these purposes. In addition, the developers have recently added the possibility of video conferencing, so it can replace popular Zoom.
Source: hackernoon.com
Microsoft Teams Vs Clariti: Which one should you choose?
Due the coronavirus (COVID-19) outbreak and the necessary practices of social distancing and working from home, all SaaS-based communication and collaboration tools like Microsoft Teams, Zoom, Slack, Clariti have been seeing a dramatic increase in their userbase. While most of these tools look similar from outset, they differ widely in terms of their functionalities.
Source: clariti.app

Social recommendations and mentions

Based on our record, Zoom seems to be a lot more popular than Amazon Connect. While we know about 196 links to Zoom, we've tracked only 8 mentions of Amazon Connect. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Amazon Connect mentions (8)

  • Being Data-Driven is a Mindset Shift
    Amazon Connect (cloud contact center). - Source: dev.to / about 1 year ago
  • GPT-Powered chatbot over the phone - Try it, and see how it was built
    Amazon Connect is a powerful solution that lets us set up a phone number, build contact flows, support call centre agents, and everything in-between. It's not exactly a leader in this space, but it's smooth integration with other AWS Services makes it a breeze for this scenario. - Source: dev.to / over 1 year ago
  • Amazon to Close 4 of Its 5 US Call Centers, Shifts to Work-from-Home
    I wonder if Amazon is using Amazon Connect to allows agents to answer these calls remotely. https://aws.amazon.com/connect/. - Source: Hacker News / over 1 year ago
  • Gotta love the messaging
    One of my contracts im working on at the moment is creating an entire call centre automatically with https://aws.amazon.com/connect/ - imagine how many people used to be involved in running a WHOLE call centre. You don't even need real people anymore, im just programming the thing to query databases and read the results to people. Source: almost 2 years ago
  • Digital Transformation and IT Modernization for Elections in AWS | AWS Whitepaper Summary
    1- Amazon Connect is an easy-to-use Omni-channel cloud contact center that helps companies provide superior customer service at a lower cost. 2- Amazon Connect is AI-enabled by default. 3- Amazon Connect integrated with Amazon Lex immediately to automate interactions and improve customer service. 4- Amazon Connect allows state and local election officials to be responsive to changing constituent demands, even... - Source: dev.to / almost 3 years ago
View more

Zoom mentions (196)

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What are some alternatives?

When comparing Amazon Connect and Zoom, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Skype - Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

WebEx - Cisco WebEx Web Conferencing, Online Meetings, Desktop Sharing, Video Conferencing

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

GoToMeeting - GoToMeeting is a web conferencing service offering a range of services which are available on Mac, PC, iOS and Android devices.