Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Amazon EC2 should be more popular than Freshdesk. It has been mentiond 63 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Disaster recovery is a critical component of any IT infrastructure. It ensures that your applications and data are protected in the event of an unexpected outage or disaster. In this blog post, we will explore different disaster recovery strategies for Amazon Elastic Compute Cloud (EC2) deployments. - Source: dev.to / 2 months ago
When you are using compute you have a lot of options. One of these options is Amazon EC2. In a world where more and more workloads become serverless. You might still have this use-case that is better off on EC2. But, how do you combine EC2 with compliance and security? In this blog post we will explore how we can build a compliant and secure EC2 stack. - Source: dev.to / 3 months ago
In this article, a WEB application using the latest version of Angular in a built Docker image will be hosted on Amazon EC2 (Elastic Compute Cloud) and deployed by Amazon ECS (Elastic Container Service) using an Amazon ECR (Elastic Container Registry) containers repository. - Source: dev.to / 4 months ago
The single most important development in hosting since the invention of EC2 is defined by its own 3-letter acronym: k8s. Kubernetes has won the “container orchestrator” space, becoming the default way that teams across industries are managing their compute nodes and scheduling their workloads, from data pipelines to web services. - Source: dev.to / 4 months ago
EC2 - 750 hours per month of t2.micro or t3.micro(12mo). 100GB egress per month. - Source: dev.to / 5 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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