Software Alternatives, Accelerators & Startups

Amazon Textract VS Intercom

Compare Amazon Textract VS Intercom and see what are their differences

Amazon Textract logo Amazon Textract

Easily extract text and data from virtually any document using Amazon Textract. Textract goes beyond simple optical character recognition (OCR) to also identify the contents of fields in forms and information stored in tables.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Amazon Textract Landing page
    Landing page //
    2023-04-13
  • Intercom Landing page
    Landing page //
    2023-07-05

Amazon Textract videos

Amazon Textract: First Look

More videos:

  • Review - AWS re:Invent 2018 – Announcing Amazon Textract
  • Review - Introducing Amazon Textract: Now in Preview

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Amazon Textract and Intercom)
OCR
100 100%
0% 0
Customer Support
0 0%
100% 100
Image Recognition
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Amazon Textract and Intercom

Amazon Textract Reviews

2019 Examples to Compare OCR Services: Amazon Textract/Rekognition vs Google Vision vs Microsoft Cognitive Services
Pricing: Amazon Rekognition, Amazon Textract, Google, Microsoft. We don't really care which one you use, but Microsoft did best by our sample data. Textract was a very close second if you only need its headline feature: extracting text from digital documents. If someone wants to email bill -at- amplenote.com with comparable data for other images/services, I can try to...

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Based on our record, Amazon Textract should be more popular than Intercom. It has been mentiond 35 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Amazon Textract mentions (35)

  • Ask HN: How to OCR a PDF and preserve whitespace?
    Did you try textract? https://aws.amazon.com/textract/ In my experience it works amazingly well with columns / tabulated content. - Source: Hacker News / 22 days ago
  • Classifying and Extracting Data using Amazon Textract
    Amazon Textract has an Analyze Lending API for evaluating and categorizing the documents contained in mortgage loan application packages, as well as extracting the data they contain. The new API can assist in processing applications quicker and with minimal errors, therefore improving the end-customer experience and lowering operational costs. - Source: dev.to / 5 months ago
  • Ask HN: OCR for 100 year old (German) handwritten cursive script?
    You could try something like https://aws.amazon.com/textract/ or https://cloud.google.com/vision/docs/handwriting. Both have support for modern handwriting. I don't know if it will work with a script written a century ago though. - Source: Hacker News / 6 months ago
  • Deploy and Test AWS Step Functions with Node.js
    Create a main.js file inside the look-for-github-profile-step project folder. Implement the code that parses the resume and plucks the GitHub profile URL. This step function is responsible for using Textract (an AI service from AWS) and passing state back to the state machine. - Source: dev.to / 9 months ago
  • Automate invoice processing using AWS Textract
    The primary challenge in processing invoices is extracting the relevant data. This is where Amazon Textract can help. It is a service provided by Amazon Web Services (AWS) that uses advanced Machine Learning (ML) algorithms to automatically extract structured and unstructured data from scanned documents, images, and PDF files. It can detect typed and handwritten text in different types of documents including... - Source: dev.to / 10 months ago
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Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: over 2 years ago
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What are some alternatives?

When comparing Amazon Textract and Intercom, you can also consider the following products

DocParser - Extract data from PDF files & automate your workflow with our reliable document parsing software. Convert PDF files to Excel, JSON or update apps with webhooks.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Nanonets OCR - Intelligent text extraction using OCR and deep learning

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ABBYY FineReader - ABBYY's latest PDF editor software, FineReader 16 you can easily convert files like PDF to Excel, PDF to Word, edit, share, collaborate & more with this PDF editor!

Drift - A messaging app that helps you grow your business.