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AnswerConnect VS HelpScout

Compare AnswerConnect VS HelpScout and see what are their differences

SysAid
SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

AnswerConnect logo AnswerConnect

24/7 Live Call Answering Service

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • AnswerConnect Landing page
    Landing page //
    2022-07-08

AnswerConnect is a 24/7 live answering service for small to medium sized businesses. We're an extension of your business, helping to make sure you never miss a call. Our customer experience experts can take messages, capture and qualify leads, transfer calls, book appointments and more. AnswerConnect integrates seamlessly with a wide range of CRM software. Get in touch at 1-800-700-8888 to find out more.

  • HelpScout Landing page
    Landing page //
    2023-07-14

AnswerConnect features and specs

  • 24/7 Live Answering: Yes
  • Virtual Receptionist: Yes
  • 24/7 Live Chat Answering: Yes
  • Appointment Setting and Taking: Yes
  • Bilingual Answering: Yes
  • Call Transfer and Forwarding: Yes
  • After Hours Answering: Yes
  • Lead Capture & Qualification: Yes

HelpScout features and specs

No features have been listed yet.

AnswerConnect videos

+ Add

Virtual Business Answering Service Solutions - AnswerConnect

More videos:

  • Review - CCH® AnswerConnect - What is the 360° View?

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to AnswerConnect and HelpScout)

AnswerConnect

HelpScout

Customer Support
5 5%
Customer Support
95% 95
Help Desk
5 5%
Help Desk
95% 95
Business & Commerce
100 100%
Business & Commerce
0% 0
Customer Service
0 0%
Customer Service
100% 100

User comments

Share your experience with using AnswerConnect and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare AnswerConnect and HelpScout

AnswerConnect Reviews

We have no reviews of AnswerConnect yet.
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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

AnswerConnect mentions (0)

We have not tracked any mentions of AnswerConnect yet. Tracking of AnswerConnect recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing AnswerConnect and HelpScout, you can also consider the following products

Helpware - Amazing Customer Experiences. Together.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Abby Connect - Abby Connect is the top-rated, US-based virtual receptionist team with elite training, custom call handling, free extended hours, and a 14-day free trial.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Peak Support - Peak Support is a website that is introduced for the rapid growth of business processes and customer service, making high-ranked business companies and organizations maximize their productivity or marketing campaigns.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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