Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Apache OpenOffice might be a bit more popular than Freshdesk. We know about 13 links to it since March 2021 and only 12 links to Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
These people need openoffice.org lol. Most of the tools that micro$oft makes are easily found in open source elsewhere, if one just looks around a bit. Source: about 1 year ago
Apache Open Office - it does everything Microsoft Office does but it's free. Just go to openoffice.org. Source: over 1 year ago
For those who want to write it, read it, and delete it at any time, there is an easy, free alternative: OpenOffice. Source: over 1 year ago
You can try to use canva.com to help design pieces or work or projects for clients. Try using openoffice.org or libreoffice.org create documents, slide presentations, or posters. You can learn basic programming and coding through https://www.freecodecamp.org/ and khanacademy.org with other sites listed at https://skillcrush.com/blog/64-online-resources-to-learn-to-code-for-free/, learn digital marketing and... Source: over 1 year ago
Lets roll back 20 years to 2002. We looked after PC's running 2000 and XP. A couple of servers, Exchange 5.5/2000, maybe venturing onto a server for File storage and a few app servers. Nothing really broke all that often (even though back then we thought it did). We would upgrade some PC's, deal with printer driver issues, Installed Roxio countless number of times and if we had time looked at implementing a... Source: over 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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