Software Alternatives, Accelerators & Startups

appfigures VS Malcolm App

Compare appfigures VS Malcolm App and see what are their differences

appfigures logo appfigures

Cross-platform app store analytics for all of your mobile apps.

Malcolm App logo Malcolm App

Customer self-service made easy
  • appfigures Landing page
    Landing page //
    2023-10-05
  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March
Startup details
Country
United Kingdom
State
London
City
London
Founder(s)
Tom Jordan
Employees
10 - 19

appfigures features and specs

No features have been listed yet.

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

appfigures videos

Appfigures Explorer: Mobile App Market Intelligence

Malcolm App videos

Introducing Malcolm!

Category Popularity

0-100% (relative to appfigures and Malcolm App)
Analytics
100 100%
0% 0
Customer Support
0 0%
100% 100
Business Intelligence
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing appfigures and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

Share your experience with using appfigures and Malcolm App. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, appfigures seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

appfigures mentions (5)

  • Frightening Google Play story: Downloads dropped by 90% after our new update!
    You can track this for free for example with AppFigures (and probably a few other websites): https://appfigures.com/. Source: about 1 year ago
  • What data analysis tool do you choose to track in-app subscription data?
    Another option is us (Appfigures: https://appfigures.com). We make sense of all the data Apple and Google make available for subscriptions, add our own (MRR, Churn, etc) and don’t require any setup within the app so you can get started immediately and have all of your history available. Source: over 1 year ago
  • Ukraine urges Tim Cook to block the Apple App Store in Russia - US tech companies face mounting pressure to restrict Russian access to their services
    Apple doesn't have a public API for this as far as I know, so other organizations like https://appfigures.com/. Source: over 2 years ago
  • ASO tips & tricks to increase your app's ranking
    This year I've spent much time learning App Store Optimalisation (ASO) and managed to have my app Daily, a time tracker for macOS, rank first for its most important keyword in many countries. This has been a gamechanger for the (financial) success of the app. Keen to do the same for your app? This post describes how. Its content is heavily based on Appfigures's excellent Keyword Teardowns, which I've thoroughly... Source: over 2 years ago
  • HeyPal(TM) Achieves Top 10 Rank in 25 Countries Among iOS Education Apps During First Week of Global Launch
    BEVERLY HILLS, CA / ACCESSWIRE / June 23, 2021 / ClickStream Corp. (OTC PINK:CLIS), a technology company focused on developing apps and digital platforms to disrupt conventional industries, is pleased to announce its subsidiary Nebula Software Corp.'s HeyPal™ App achieved Top 10 rank among iOS Education Apps in 25 countries over the past week. According to data from https://appfigures.com/, the newly released... Source: about 3 years ago

Malcolm App mentions (0)

We have not tracked any mentions of Malcolm App yet. Tracking of Malcolm App recommendations started around Mar 2024.

What are some alternatives?

When comparing appfigures and Malcolm App, you can also consider the following products

Sensor Tower - Sensor Tower is a platform for app store optimization and app industry intelligence.

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

App Annie - App Annie is a marketing analytics tool available for apps of all kinds. With App Annie, you can track sales, traffic, and a variety of other factors pertinent to monitoring an app's trajectory.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Mobile Action - Mobile Data Intelligence & Actionable Insights.

Zendesk Support - Social Customer Support and Help Desk and Ticketing