Software Alternatives, Accelerators & Startups

AppReviewBot VS LiveAgent

Compare AppReviewBot VS LiveAgent and see what are their differences

AppReviewBot logo AppReviewBot

Get new iOS App Store and Google Play Store reviews directly in Slack, Microsoft Teams or Mattermost as soon as they happen. Unlimited apps, every country.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • AppReviewBot Landing page
    Landing page //
    2023-04-10

Hello App Devs!

AppReviewBot makes it easy to respond to every single review your app receives. Not only that, but when you're able to view app reviews in an organized way you can learn from the information users are giving you. AppReviewBot is easy to use, first, search for your app on our home page, then choose where you would like your app reviews to be sent to. Your reviews will populate in the corresponding Slack or MS Teams channel as soon as they are received by the App Store or Play Store. Our customers report a substantial increase in the amount of reviews they are able to respond to with AppReviewBot.

Go beyond the basic, take your user feedback to another level by creating a competitor-reviews channel. Search for your competitors's apps at https://AppReviewBot.com and add them to a new Slack or MS Teams channel dedicated to receiving app reviews from other apps in your space. The relevant user feedback that populates in this channel can be a powerful source of information, helpful in making key decisions about the future of your app.

AppReviewBot has proven that small changes can make massive differences.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

AppReviewBot features and specs

  • Monitoring tool: The easiest way to monitor app reviews
  • Slack integration: Use the power of Slack to change your app review experience
  • Microsoft Teams Notifications: Be the first to know when a user leaves a review on your app
  • Real-time Tracking: Receive app reviews as soon as they are published

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

AppReviewBot videos

Welcome to AppReviewBot

More videos:

  • Tutorial - Using Slack RSS Integration for Apple App Reviews
  • Review - Native Slack Integration vs. AppReviewBot

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to AppReviewBot and LiveAgent)
App Reviews
100 100%
0% 0
Customer Support
0 0%
100% 100
Customer Feedback
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing AppReviewBot and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using AppReviewBot and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare AppReviewBot and LiveAgent

AppReviewBot Reviews

We have no reviews of AppReviewBot yet.
Be the first one to post

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, AppReviewBot seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

AppReviewBot mentions (3)

  • Monitor your app like a pro
    Want to optimise your app and monitor your app like a pro? Here’s Appreviewbot that makes it possible for you.That can help identify performance,that can impact an app's scalability. By monitoring and optimising performance, developers can ensure their app can handle increased user traffic and usage. Source: about 1 year ago
  • Now get your app reviews easily and quickly with Appreviewbot
    Tired of manually managing your app's reviews? Let Appreviewbot do the work for you. Sign up now and enjoy seamless reviews monitoring. Within Slack, Discord and Microsoft Teams. Source: over 1 year ago
  • 5 Best Slack Bots for App Developers in 2021
    The difference between clicking around in the back of the Google Play Console looking to see if you have any new reviews vs. Receiving a “PING” in your dedicated #app-reviews Slack channel can not be overstated. Replying to every app store review you receive should be a goal that all app developers aspire to achieve. AppReviewBot makes this challenge easy with reply and translation links directly in Slack.... - Source: dev.to / over 3 years ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing AppReviewBot and LiveAgent, you can also consider the following products

AppFollow - AppFollow is an integrated solution that makes monitoring, analyzing, and elevating your app's reputation easy.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Appbot - AI-powered sentiment analysis & text mining for app reviews and customer feedback. Appbot helps Product, Marketing & Support teams improve faster.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ReviewBot - Get notified when someone leaves a review about your company. Review monitoring via Slack, Email, Microsft Teams, Zendesk & More

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.