Software Alternatives, Accelerators & Startups

Asana VS ServiceNow

Compare Asana VS ServiceNow and see what are their differences

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Asana logo Asana

Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

ServiceNow logo ServiceNow

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.
  • Asana Landing page
    Landing page //
    2023-10-10
  • ServiceNow Landing page
    Landing page //
    2022-07-12

Asana features and specs

  • User-friendly Interface
    Asana offers a clean and intuitive interface that makes it easy for users to navigate and manage their tasks without a steep learning curve.
  • Collaboration Features
    Asana provides robust collaboration tools, including task assignments, comments, and file attachments, which facilitate seamless teamwork.
  • Integration Options
    Asana integrates with a wide range of other tools and services, such as Slack, Google Drive, and Dropbox, allowing for a more cohesive workflow.
  • Customizable Workflows
    Users can tailor Asana to fit their specific needs with customizable templates, task boards, and automation rules, enhancing productivity.
  • Mobile Accessibility
    Asana has well-rated mobile apps for iOS and Android, enabling users to manage their tasks and projects on the go.
  • Timeline
    Visualize your project plan so you can hit your deadlines.
  • Kanban Boards
    A simple, visual way to track your team’s work.

Possible disadvantages of Asana

  • Pricing
    Though Asana offers a free tier, advanced features and larger team sizes require a subscription, which can be expensive for small businesses.
  • Complexity for Small Projects
    For smaller projects or teams, Asana might feel overly complex and include features that aren't necessarily needed, potentially leading to a cluttered experience.
  • Limited Offline Capabilities
    Asana relies heavily on internet connectivity, and its offline features are limited, which can be a drawback for users who need access in low-connectivity environments.
  • Notification Overload
    Users may find themselves overwhelmed by frequent notifications and updates, making it difficult to filter out the essential information.
  • Steep Learning Curve for Some Features
    While the basic features of Asana are user-friendly, some of the more advanced functionalities have a steeper learning curve, requiring time to master.

ServiceNow features and specs

  • Comprehensive IT Service Management
    ServiceNow provides a wide range of ITSM functionalities like incident management, problem management, change management, and asset management, making it a robust tool for IT operations.
  • Customizable
    The platform is highly customizable, allowing organizations to tailor workflows, reports, and dashboards to meet specific business needs.
  • Integration Capabilities
    ServiceNow integrates easily with other enterprise systems like ERP, CRM, and monitoring tools, facilitating cross-departmental collaboration and data sharing.
  • Scalability
    The platform is scalable and can grow with your organization, making it suitable for both small businesses and large enterprises.
  • Automation
    ServiceNow offers powerful automation features that can streamline routine tasks and processes, reducing manual effort and errors.
  • Cloud-Based
    As a SaaS platform, ServiceNow delivers regular updates and patches, ensures uptime, and offers high availability, eliminating the need for on-premises infrastructure.

Possible disadvantages of ServiceNow

  • Cost
    ServiceNow can be expensive, particularly for small to mid-sized businesses, given its licensing and implementation costs.
  • Complexity
    The platform can be complex to implement and configure, requiring specialized skills and potentially leading to a steep learning curve for new users.
  • Performance
    There can be performance issues during peak times if the system is not properly tuned, which can affect usability.
  • Customization Challenges
    While highly customizable, extensive changes can lead to difficulties with future updates and maintenance, as customizations may need to be re-applied or re-configured.
  • Vendor Lock-In
    Being deeply tied into ServiceNow's ecosystem can make it difficult to switch vendors or platforms without substantial cost and effort.
  • User Interface
    While powerful, the user interface can sometimes be seen as less intuitive compared to more modern, lightweight solutions.

Asana videos

Exploring the new Asana Timeline

More videos:

  • Demo - Asana Review + Demo: Top 5 Reasons Asana Is The Best Project and Team Management Tool
  • Review - Asana: Full Review (2019) (with timestamps)
  • Review - Asana Warning! Top 5 Reasons To Avoid Asana Project Manager (Before You Buy Asana Review)

ServiceNow videos

User Experience | What is ServiceNow and How Can It Help Me Do My Job?

More videos:

  • Review - ServiceNow Product Review
  • Tutorial - ServiceNow Application Review - How to Disable All Mandatory Form Fields Simultaneously in Madrid

Category Popularity

0-100% (relative to Asana and ServiceNow)
Project Management
98 98%
2% 2
Help Desk
0 0%
100% 100
Task Management
100 100%
0% 0
Service Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Asana and ServiceNow

Asana Reviews

  1. Convenient

    Convenient. It helps to stay organized and track task progress.

  2. Good, but not the best.

    While Asana is a robust task management and project planning tool, in my experience, it falls slightly short when compared to Trello, particularly in terms of user-friendliness and simplicity. Asana offers a variety of features such as multiple project views (list, board, timeline, calendar), custom fields, and reporting tools, which can be highly beneficial for complex project management. However, I found that the learning curve can be steep, especially for team members not familiar with this type of software. The interface, while feature-rich, can feel a bit cluttered and overwhelming for new users. On the other hand, Trello shines in its simplicity and straightforward design. The visual card and board system is intuitive and easy to grasp, making it a more accessible tool for team members of varying tech proficiency levels. Additionally, Trello's user interface is cleaner and more streamlined, which contributes to an overall more enjoyable user experience.

    In terms of collaboration, both tools provide good collaborative features like commenting, tagging, and task assignment. However, I appreciate Trello's flexibility with its Power-Ups, allowing integration with a wide array of apps which enhances its functionality. In conclusion, while Asana is a powerful tool with extensive features, I prefer Trello for its ease of use, simplicity, and intuitive design. However, I do see the value of Asana for larger teams or more complex projects.

    🏁 Competitors: Trello
  3. Simon
    · Working at IT Professional ·
    A Solid Project Management Tool, but Not the Best on the Market

    Asana is a popular project management tool that has a lot to offer. It is fast and versatile, making it easy for individuals and teams to collaborate and get things done. The interface is clean and user-friendly, and there are plenty of features to help you organise and track your projects.

    However, while Asana is a good tool, it is not the best on the market. One of its main weaknesses is its lack of advanced reporting and analysis capabilities. It can be challenging to get a comprehensive view of your projects and how they are progressing, especially if you have a large number of them.

    Another issue is the cost. Asana can be expensive for teams with a lot of members, especially when compared to other project management tools that offer similar features at a lower price point.

    🏁 Competitors: Trello
    👍 Pros:    Fast|Clean ui|Excellent features
    👎 Cons:    No reporting|Expensive

Top 10 Notion Alternatives for 2025 and Why Teams Are Choosing Ledger
Asana shines when it comes to visual task management and timelines. But for teams that need deeper documentation, chat, or creative collaboration, it often gets paired with other tools—adding complexity.
The Top 7 ClickUp Alternatives You Need to Know in 2025
OverviewAsana is known for its user-friendly interface and comprehensive task management capabilities. It helps teams organize work efficiently while enhancing collaboration.
How Tight-Knit Teams Get More Done with Innovative Project Management Tools
A small business might suddenly land a new client or product line. With a flexible approach, you can handle sudden expansions. For instance, if your Trello board becomes crowded, you can create additional boards or switch to something like Asana that manages more detailed sub-tasks. Meanwhile, short video demos via ScreenRec can ensure your new hires (or existing staff)...
Source: medium.com
25 Best Asana Alternatives & Competitors for Project Management in 2024
Build short-form project briefs to robust resource wikis with ClickUp Docs. Docs are integrated with your projects and tasks, making it convenient to manage everything in one place! Top it off with a suite of customizations, and Docs can easily replace your other tools to organize any type of data. Asana doesn’t have native docs making ClickUp one of the more popular Asana...
Source: clickup.com
The 10 best Asana alternatives in 2024
Project management looks different for every person and every team—so it makes sense that the tool you choose will be for similarly unique reasons. The best way to choose an Asana alternative is to decide what isn't working for you with Asana, and then test out a few of these tools to see which of them fits your needs best.
Source: zapier.com

ServiceNow Reviews

TOP RPA tools you should never miss | Octoparse RPA
ServiceNow RPA allows customers to build and run unattended automation natively within the ServiceNow platform. Its out-of-the-box connectors to over 50 apps that are commonly used alongside ServiceNow, such as Salesforce, Office 365, ZenDesk, and more. This enables easy automation of workflows across systems. It also has a visual interface for creating automation without...
13 tools to use for DevSecOps automation
💰 ServiceNow is a cloud computing platform to help companies manage digital workflows for their operations. The ServiceNow node allows you to manage, among others, incidents, business services, and user roles.
Source: n8n.io
The Best Asset Management Software of 2017
Bottom Line: ServiceNow asset management is usable from a features perspective, but is burdened by a complex user interface that's mostly the result of it being part of a much larger business application framework.
Source: au.pcmag.com

Social recommendations and mentions

Based on our record, Asana seems to be a lot more popular than ServiceNow. While we know about 94 links to Asana, we've tracked only 2 mentions of ServiceNow. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Asana mentions (94)

  • Mastering the Money Matters of Open Source: Navigating the Financial Landscape
    Budgeting and Planning: Setting a realistic budget that aligns with the project’s goals is an essential first step. Tools such as Trello and Asana can help project teams organize tasks and track financial planning efforts. Detailed budget management strategies are also discussed within the open source project budget management guides. - Source: dev.to / about 2 months ago
  • Asana Salesforce Integration Guide
    Asana is a popular platform for organizing and tracking work, helping teams manage tasks and projects. Salesforce, on the other hand, is a leading customer relationship management (CRM) tool that helps companies track customer interactions, manage sales, and organize support activities. - Source: dev.to / 6 months ago
  • 🚀 Introducing Claude 3.5 Sonnet & Haiku: The AI Revolution is Here! 💻✨
    Now, here’s where things get really exciting—Claude can now use computers like we do! 🎉 Imagine an AI that can move a cursor, click buttons, type text, and interact with software on its own. This feature, available in Claude 3.5 Sonnet (currently in public beta), is a game-changer. Companies like Asana, Canva, and Replit are already leveraging it to automate complex workflows and handle multi-step tasks in real... - Source: dev.to / 6 months ago
  • 100+ Must-Have Web Development Resources
    Asana: Helps track and record team members' work. - Source: dev.to / 7 months ago
  • 5 Best AI Tools for Productive Development in 2024
    Managing development projects and tasks can be time-consuming, but Asana’s AI-powered features make it easier to stay on top of deliverables. Asana uses AI to offer smart suggestions for project goals, detect potential risks, and provide insights into team productivity. - Source: dev.to / 7 months ago
View more

ServiceNow mentions (2)

  • Case creation via email
    The instance email address is tied to the instance name. Rename the instance and the email address also changes. You cannot change the email address otherwise. However, as mentioned, you can have a custom email address [something@yourdomain.com](mailto:something@yourdomain.com) forward to the instance email address. From a user perspective, they wouldn't be using a servicenow.com email address and you have to... Source: about 2 years ago
  • Is there a payment service that can be used in the Caribbean?
    Wrong sub, friend. This is for the product servicenow. Source: over 3 years ago

What are some alternatives?

When comparing Asana and ServiceNow, you can also consider the following products

Basecamp - A simple and elegant project management system.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.