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Atlassian JIRA VS Freshservice

Compare Atlassian JIRA VS Freshservice and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. featured
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Atlassian JIRA logo Atlassian JIRA

Atlassian JIRA is a project management and tracking software for the business users, developers, programmers, etc.

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • Atlassian JIRA Landing page
    Landing page //
    2023-09-18
  • Freshservice Homepage
    Homepage //
    2024-05-06

Atlassian JIRA features and specs

  • Comprehensive Project Management
    JIRA provides a wide array of tools for project management, including planning, tracking, and releasing software solutions, making it ideal for Agile teams.
  • Customization and Flexibility
    JIRA is highly customizable, allowing teams to tailor workflows, dashboards, and fields to match specific project requirements and methodologies.
  • Integration Capabilities
    It integrates seamlessly with a multitude of third-party applications and other Atlassian products, enhancing collaboration and productivity.
  • Robust Reporting
    JIRA offers powerful reporting and analytics tools that help teams monitor progress, track issues, and improve project transparency and accountability.
  • Scalability
    Suitable for organizations of all sizes, JIRA can scale efficiently as project teams grow and evolve.

Possible disadvantages of Atlassian JIRA

  • Complexity for New Users
    The vast array of features and customization options can be overwhelming for new users, leading to a steep learning curve.
  • Cost
    For larger teams or when additional features are required, the cost of JIRA can become relatively high compared to some other project management tools.
  • Performance Issues
    With extensive customization and as projects grow, some users experience performance issues or slower response times.
  • Limited Non-Technical Use
    JIRA is primarily designed for software development teams, which may limit its appeal or effectiveness for non-technical projects.
  • Administrative Overhead
    Managing and maintaining the platform can become complex, requiring dedicated resources or expertise, especially in large organizations.

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

Atlassian JIRA videos

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Freshservice videos

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Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Category Popularity

0-100% (relative to Atlassian JIRA and Freshservice)

Atlassian JIRA

Freshservice

Project Management
11 11%
Project Management
89% 89
IT Service Management
100 100%
IT Service Management
0% 0
IT Management
12 12%
IT Management
88% 88
Task Management
100 100%
Task Management
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Atlassian JIRA and Freshservice

Atlassian JIRA Reviews

We have no reviews of Atlassian JIRA yet.
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Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Atlassian JIRA mentions (0)

We have not tracked any mentions of Atlassian JIRA yet. Tracking of Atlassian JIRA recommendations started around Mar 2021.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

What are some alternatives?

When comparing Atlassian JIRA and Freshservice, you can also consider the following products

HCL SX - Unlock AI-driven Service Management for IT and Beyond

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

CollabSoft Figma for Jira - Figma for Jira makes it super easy to share both public & private Figma files across your organisation. Great for documentation, design systems, digital assets and collaborating beyond the design team.

Basecamp - A simple and elegant project management system.

Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

Redmine - Flexible project management web application

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