User Evaluation uses AI to understand audio and video files from customer conversations and then provide insights per session and a report for all sessions. The research report (written by AI) combines all insights along with generative data visualizations to visualize trends, and a presentation ready for you to share with your team. These features allow you to gain a deeper understanding of your audio or video content and present your findings in a clear and concise way. And if you want to learn more about your sessions, you can chat with our AI assistant to get any questions answered.