AWS CloudFormation Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

AWS CloudFormation mentions (113)

• Terraform vs. AWS CloudFormation

  Given AWS CloudFormation is AWS's native language and service for infrastructure as code, you will likely find more official quickstarts provided by AWS in the language. In addition to this, AWS Support will probably be more capable of assisting you with issues when you need help. AWS Support is essential for large enterprises, particularly those new to the cloud or slow to adopt. These types of organizations may... - Source: dev.to / 3 months ago

• Building an Amazon Location Service Resources with AWS CDK and AWS CloudFormation

  Today, I will show you how to build Amazon Location Service, which allows you to build location-based applications within your AWS environment using AWS Cloud Development Kit (AWS CDK) and AWS CloudFormation. I will also show examples of the recently popular CDK Migrate and AWS CloudFormation IaC generator. - Source: dev.to / 3 months ago

• DevSecOps with AWS- IaC at scale - Building your own platform - Part 1

  AWS CloudFormation: Speed up cloud provisioning with infrastructure as code. - Source: dev.to / 4 months ago

• The 2024 Web Hosting Report

  Infrastructure as Code (IaC) is an important part of any true hosting operation in the public cloud. Each of these platforms has their own IaC solution, e.g. AWS CloudFormation. But they also support popular open-source IaC tools like Pulumi or Terraform. A category of tools that also needs to be discussed is API gateways and other app-specific load balancers. There are applications for internal consumption,... - Source: dev.to / 5 months ago

• Authorization and Amazon Verified Permissions - A New Way to Manage Permissions Part XIII: Cloudformation

  Cloudformation (IaC) does not need to be introduced to anyone, plus if you read the previous blogpost, the terraform provider (CC) we used is based on Cloudformation. Moreover, you will notice a lot of similarities, after all, we are implementing the same scenario, but with a different tool. - Source: dev.to / 5 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago