Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, AWS Elastic Beanstalk should be more popular than Freshdesk. It has been mentiond 37 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Based on the fact that your ideal is to have a similar experience to heroku than managing your own server setting up reverse proxies take a look at these options: 1) https://dokku.com - lets you turn your light sail instance basically into heroku 2) https://render.com 3) https://fly.io above is not what I do but would be the options I would pursue if I understand your preference and requirement correctly. - Source: Hacker News / 9 months ago
Elastic Beanstalk (EB) is a cloud deployment service provided by Amazon Web Services. It facilitates the deployment and scaling of web applications and services by automating the creation of individual infrastructure components, including EC2 instances, auto-scaling, ELBs, security groups, and other infrastructure components. Using the AWS Management Console and command-line interface, deployment with EB is quick... - Source: dev.to / about 1 year ago
This Terraform code snippet can be used to deploy an AWS Elastic Beanstalk environment:. - Source: dev.to / about 1 year ago
K8s isn't going to play well with your deployment pattern without some advanced cluster management. Honestly it seems like you would be better serviced with something like https://aws.amazon.com/elasticbeanstalk/ . Source: about 1 year ago
If your project is a bit more complicated using next.js or react.js or angular.js, you may find some free Platfrom-as-a-Service%20is%20a%20complete%20cloud%20environment,middleware%2C%20tools%2C%20and%20more.). I have seen some of my peers using free PaaS like Heroku, Vercel and I have no experience in using PaaS but I will recommend you to use PaaS from either of the three 1. Google Cloud's Google App Engine 2.... Source: about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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