Software Alternatives, Accelerators & Startups

B2Chat VS CXInfinity

Compare B2Chat VS CXInfinity and see what are their differences

B2Chat logo B2Chat

Instant messaging software to unify all of your chats in one single inbox.

CXInfinity logo CXInfinity

Digital omnichannel customer engagement platform to revolutionize digital customer experience and service. Improve customer experience strategy for loyal customer.
  • B2Chat Landing page
    Landing page //
    2023-09-15

B2Chat is a platform that lets you unify all of your instant messages in one single inbox. Answer to all of the chats from Facebook Messenger, Instagram, LiveChat, Telegram and WhatsApp with the amount of agents you require and from the same platform. Send mass messages, automatic responses, create tags and departaments and get acess to full reports. Use B2Chat with one-click integration to all or some of these channels, adds bots and get ready to not miss a sale on your next chat.

  • CXInfinity Landing page
    Landing page //
    2022-08-12

CXInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. Our solutions are designed for all size businesses, from enterprise to startups and all industries, including Credit Unions and banks, insurance, e-commerce, and more. We believe our single box setup with powerful integration can elevate agent and customer experience to the next level. To understand and manage customer relationships, CXInfinity allows businesses to engage with customers across digital channels in real-time. Our proactive engagement approach enables companies to create a personalized web experience for every visitor because more satisfied customers mean more leads. We believe agents should focus on creating exceptional experiences and so have dedicated agent workspace with a single screen and integrated view of all channels and customer details. Moreover, we equip agents with built-in Knowledge Base and Case Management tools to make every conversation count. Our intelligent routing system helps the right skilled agent to handle the conversation to ensure instant and quality resolution. And then we have smart bots to handle level 1 queries of customers leaving agents to focus on more complex issues. But, this is not all; there’s a lot more CXInfinity has for its customers to simplify the life of their customers. Visit the website.

B2Chat features and specs

  • WhatsApp Integration
  • WhatsApp Chatbot
  • WhatsApp Sales Chatbot
  • WhatsApp Business Access
  • Reports
  • Reporting & Analytics
  • Reporting & Statistics
  • Report Generator
  • Audit Trail
  • Audit Management
  • Auditing & Reporting

CXInfinity features and specs

  • Omnichannel Support
    CXInfinity provides a seamless experience across multiple channels such as chat, email, and social media, allowing businesses to manage customer interactions more effectively.
  • User-Friendly Interface
    The platform offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical skills.
  • Real-Time Analytics
    CXInfinity provides real-time analytics and reporting capabilities, enabling businesses to gain insights into customer interactions and improve service quality.
  • AI-Powered Automation
    The solution includes AI-powered tools that can automate tasks such as responses to common queries, reducing the workload on human agents.
  • Integration Capabilities
    CXInfinity can integrate with various third-party applications, which helps in creating a more cohesive technology ecosystem within an organization.

Possible disadvantages of CXInfinity

  • Cost
    The platform could be expensive for small to medium-sized businesses that are working with limited budgets.
  • Complexity
    While it offers a wide range of features, the complexity of the system may require a steep learning curve and possible onboarding time.
  • Customization Limitations
    Some users may find that the platform lacks flexibility in terms of customization for specific business needs.
  • Reliance on Internet Connectivity
    As a cloud-based platform, CXInfinity requires stable internet access, which could be a limitation in areas with poor connectivity.
  • Support Availability
    There might be concerns about the availability or responsiveness of customer support based on user experiences.

B2Chat videos

What is B2chat?

CXInfinity videos

Company Profile Video

More videos:

  • Demo - From Shopping to Managing Finances – There’s a BOT for That
  • Demo - Booking doctor’s appointments? There’s a BOT for That
  • Review - CXInfinity - Digital Omnichannel Customer Engagement Platform

Category Popularity

0-100% (relative to B2Chat and CXInfinity)
Communication
54 54%
46% 46
Customer Support
49 49%
51% 51
Business & Commerce
53 53%
47% 47
Chatbots
100 100%
0% 0

User comments

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What are some alternatives?

When comparing B2Chat and CXInfinity, you can also consider the following products

Tendant - Tendant Chat is a cloud-based platform that connects your customers to your business through text, video, and live video.

Whelp - AI-based Omni channel customer support platform with chat bot system (On premise and cloud based)

Myopolis - Myopolis is a business communications platform that uses AI technology to improve the growth of businesses.

Local Measure - Local Measure is a technology solution that helps hotel and tourism groups personalize guest experiences on site at their destinations.

Saysimple - Saysimple is a business communication platform that helps small businesses communicate faster and more effectively with their customers.

Adereso Helpdesk - Adereso is an Omnichannel business communication platform that makes it easy to communicate and collaborate with your customers and can actually save you money.