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B2Chat VS Zendesk Sunshine Conversations

Compare B2Chat VS Zendesk Sunshine Conversations and see what are their differences

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B2Chat logo B2Chat

Instant messaging software to unify all of your chats in one single inbox.

Zendesk Sunshine Conversations logo Zendesk Sunshine Conversations

Zendesk Sunshine Conversations is the leading business communication platform, powering millions of customer conversations in businesses like Salesforce and many others.
  • B2Chat Landing page
    Landing page //
    2023-09-15

B2Chat is a platform that lets you unify all of your instant messages in one single inbox. Answer to all of the chats from Facebook Messenger, Instagram, LiveChat, Telegram and WhatsApp with the amount of agents you require and from the same platform. Send mass messages, automatic responses, create tags and departaments and get acess to full reports. Use B2Chat with one-click integration to all or some of these channels, adds bots and get ready to not miss a sale on your next chat.

Not present

B2Chat features and specs

  • WhatsApp Integration
  • WhatsApp Chatbot
  • WhatsApp Sales Chatbot
  • WhatsApp Business Access
  • Reports
  • Reporting & Analytics
  • Reporting & Statistics
  • Report Generator
  • Audit Trail
  • Audit Management
  • Auditing & Reporting

Zendesk Sunshine Conversations features and specs

  • Omnichannel Support
    Sunshine Conversations allows businesses to connect with customers across various channels such as social media, messaging apps, and websites, providing a seamless support experience.
  • Integration Capabilities
    The platform can integrate with existing systems and tools, enabling businesses to leverage their current technology stack and streamline workflows.
  • Customizable
    Businesses can tailor the Sunshine Conversations API to fit their specific needs, allowing for personalized customer interactions and branding.
  • Scalability
    Designed to handle multiple conversations and high volumes of traffic, Sunshine Conversations can grow alongside a business, accommodating increased demand.
  • Data Rich
    Provides robust data and analytics capabilities, allowing businesses to gain valuable insights into customer interactions and improve their service strategies.

Possible disadvantages of Zendesk Sunshine Conversations

  • Complexity
    The API can be complex for smaller businesses or teams without dedicated IT support, requiring technical know-how for proper implementation and management.
  • Cost
    Pricing can be a hurdle for some businesses, particularly small to medium-sized enterprises, as costs might increase with the need for additional features or scaling.
  • Learning Curve
    Teams might need time and training to fully understand and effectively use all the available features and functionalities of the platform.
  • Dependency on Internet Connectivity
    Since Sunshine Conversations is a cloud-based service, reliable internet connectivity is crucial to ensure uninterrupted service.
  • Potential for Overwhelming Data
    While having access to a lot of data is beneficial, it can also be overwhelming and difficult to manage without the right analytical tools and expertise.

B2Chat videos

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What is B2chat?

Zendesk Sunshine Conversations videos

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Category Popularity

0-100% (relative to B2Chat and Zendesk Sunshine Conversations)

B2Chat

Zendesk Sunshine Conversations

Communication
51 51%
Communication
49% 49
Customer Support
49 49%
Customer Support
51% 51
Business & Commerce
49 49%
Business & Commerce
51% 51
Chatbots
79 79%
Chatbots
21% 21

User comments

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What are some alternatives?

When comparing B2Chat and Zendesk Sunshine Conversations, you can also consider the following products

Tendant - Tendant Chat is a cloud-based platform that connects your customers to your business through text, video, and live video.

Myopolis - Myopolis is a business communications platform that uses AI technology to improve the growth of businesses.

Whelp - AI-based Omni channel customer support platform with chat bot system (On premise and cloud based)

Local Measure - Local Measure is a technology solution that helps hotel and tourism groups personalize guest experiences on site at their destinations.

DooPage - Don't serve your customers, satisfy them

Adereso Helpdesk - Adereso is an Omnichannel business communication platform that makes it easy to communicate and collaborate with your customers and can actually save you money.

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