Software Alternatives, Accelerators & Startups
Register | Login

Backbone.js VS HelpScout

Compare Backbone.js VS HelpScout and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Backbone.js logo Backbone.js

Give your JS App some Backbone with Models, Views, Collections, and Events

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Backbone.js Landing page
    Landing page //
    2018-09-30
  • HelpScout Landing page
    Landing page //
    2023-07-14

Backbone.js videos

+ Add

Introduction to Backbone.js

More videos:

  • Review - Introduction to Backbone.js
  • Review - Backbone.js Code Review w Backbone.js Mentor Jonathon

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Backbone.js and HelpScout)

Backbone.js

HelpScout

JavaScript Framework
100 100%
JavaScript Framework
0% 0
Customer Support
0 0%
Customer Support
100% 100
Javascript UI Libraries
100 100%
Javascript UI Libraries
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Backbone.js and HelpScout. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Backbone.js and HelpScout

Backbone.js Reviews

20 Next.js Alternatives Worth Considering
A veteran on the scene, Backbone.js is all about giving structure to your JavaScript-heavy applications. It’s standing the test of time, enabling you to keep your data logic and display logic neatly side by side, all while being lightweight.
Source: tms-outsource.com
9 Best JavaScript Frameworks to Use in 2023
Backbone.js is based on the Model View Controller (MVC) design pattern. The library supports seven components: Models, Views, Collections, Routers, Events, Sync, and Options. Backbone.js also provides an asynchronous communication layer that allows the application to communicate with a backend service.
Source: ninetailed.io
JavaScript: What Are The Most Used Frameworks For This Language?
Backbone.JS is a lightweight JavaScript library that provides a framework for developing structured and scalable web applications. It offers a set of tools for building client-side applications that interact with RESTful APIs. Backbone.JS is well-suited for developing single-page applications (SPAs) where most of the user interface is rendered in the browser, rather than...
Source: www.bocasay.com
20 Best JavaScript Frameworks For 2023
Backbone.js is a JavaScript-based framework that connects to an API via a RESTful JSON interface. Backbone.js is known for being small and light because it only requires jQuery and one JavaScript library, Underscore.js, to use the entire library.
Source: www.lambdatest.com
Top JavaScript Frameworks For Mobile App Development
Backbone JS is a JavaScript framework based on the MVP app design. As the name suggests, it acts as a strong backbone to your project. It is lightweight in nature and hence, is considered ideal for developing single-page applications. It offers a simplistic frontend and makes the best use of JavaScript functions.
Source: medium.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Backbone.js should be more popular than HelpScout. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Backbone.js mentions (15)

  • React is 10 years old
    Got it thanks for the context. I've read the web app and it seems to me it is just https://backbonejs.org/ re-written in Typescript and allows JSX. I'm very certain Typescript and JSX will have improved the DX for Backbone like apps, but it doesn't address all of the other issues that teams had with Backbone. e.g. Cyclical event propagation, state stored in the DOM (i.e. Appendchild is error prone in large code... - Source: Hacker News / about 1 year ago
  • Just Simply – Stop saying how simple things are in our docs
    Even further nowadays, docs are created using Docusaurus. I don't have problem with it but documentation should be good (eye) friendly than easy to write. Why not be creative while writing docs such as - Backbone.js - https://backbonejs.org Or https://backbonejs.org/docs/backbone.html as code annotation. - Source: Hacker News / about 1 year ago
  • The Emperor's New Library
    What we see, a decade ago, are that many of the "popular" libraries, frameworks, and methods, not surprisingly, have gone by the wayside, a lot that have remained in current code as difficult-to-removemodernize legacy cruft (Bower, Gulp, Grunt, Backbone, Angular 1, ...), and then we have the small minority that are still here. Some that remain have had their utility lessened/questioned by platform and language... - Source: dev.to / over 1 year ago
  • How To Choose The Right Framework For Your Next Node.js App.
    Backbone.js gives structure to web applications by providing models with key-value binding and custom events, collections with a rich API of enumerable functions, views with declarative event handling, and connects it all to your existing API over a RESTful JSON interface. Site Backbone.js *Backbone.js gives structure to web applications by providing models with key-value binding and custom events…*backbonejs.org. - Source: dev.to / almost 2 years ago
  • Ajax requests fail after upgrading to Cordova 5.0 + cordova-android@4.0
    The ajax request is made via a call to Backbone.sync() of Backbone.js, which ultimately calls jquery's $.ajax(). I haven't changed anything about how the call is made... Just upgraded cordova. Source: almost 2 years ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Backbone.js and HelpScout, you can also consider the following products

AngularJS - AngularJS lets you extend HTML vocabulary for your application. The resulting environment is extraordinarily expressive, readable, and quick to develop.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ExpressJS - Sinatra inspired web development framework for node.js -- insanely fast, flexible, and simple

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ember.js - A JavaScript framework for creating ambitious web apps

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Loading...