Software Alternatives, Accelerators & Startups

Balsa Knowledgebase VS Zendesk Support

Compare Balsa Knowledgebase VS Zendesk Support and see what are their differences

Balsa Knowledgebase logo Balsa Knowledgebase

Balsa is a company-wide knowledgebase that you can store and share your most important documents within the company, using highest security standards.

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
  • Balsa Knowledgebase Landing page
    Landing page //
    2019-10-02

Balsa is a reliable, scalable knowledge management solution. It helps organize information within the knowledge and collaborate among teams within an organization. Balsa supports shared documents with unlimited styles, tasks, checklists, comments and real-time collaboration. This way, Balsa helps grow businesses by sharing the organizational knowledge by consolidating all internal company in one location.

Not present

Balsa Knowledgebase

$ Details
freemium $79.0 / Monthly (Up to 20 users)
Platforms
Linux JavaScript GraphQL API Browser
Release Date
2019 October

Zendesk Support

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

Balsa Knowledgebase videos

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Zendesk Support videos

Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to Balsa Knowledgebase and Zendesk Support)
Productivity
100 100%
0% 0
Customer Support
0 0%
100% 100
Project Management
100 100%
0% 0
Help Desk
0 0%
100% 100

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Balsa Knowledgebase and Zendesk Support

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Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

What are some alternatives?

When comparing Balsa Knowledgebase and Zendesk Support, you can also consider the following products

Quip - Quip is the modern productivity suite that simplifies your life and helps your team get work done faster.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Slite - Your company knowledge

Zoho Desk - Industry's first context-aware Helpdesk Software

Nuclino - Nuclino works like a collective brain, helping teams bring all their knowledge, docs, and projects together in one place. It's a modern, simple, and blazingly fast way to collaborate.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.