Beau Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Beau mentions (6)

• Successful product & design founder here, hoping to soon be a CEO, but not business-savvy. Have any of you hired a business coach / tutor?

  I have a design background as well, and I'm currently the CEO of a YC-backed startup (https://beau.to). Source: almost 3 years ago

• Please critique: a feature concept for our product (YC S21). “if Notion and Google Forms had a baby. A beautiful baby!”

  We are working on an online tool, Beau (https://beau.to). It's a no-code tool for businesses to onboard and automate interactions with their clients. Customers use our software to collect submissions, payments, send messages and more. Source: almost 3 years ago

• Launch HN: Exams, tasks, K8, eCommerce, cell sites, health, travel, data quality

  > Beau (YC S21) - Automate repetitive client-facing tasks - https://beau.to/, https://news.ycombinator.com/item?id=27930568 get your own name! >:[. - Source: Hacker News / almost 3 years ago

• Feedback on form software that fills out a templated report with conditional logic

  We are working on a solution for this. We will add conditional logic functionality in June. Source: about 3 years ago

• Looking for beta users after months of development of b2b2c platform

  It's Beau, a no-code solution to improve the last mile of customer experience: collect documents, forms, files, payments, etc. From clients as well as guide them through the business processes, step-by-step. Source: about 3 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago