Software Alternatives, Accelerators & Startups

Better Uptime VS Intercom

Compare Better Uptime VS Intercom and see what are their differences

Better Uptime logo Better Uptime

We call you when your website goes down

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Better Uptime Landing page
    Landing page //
    2020-12-18

Better Uptime is a radically better infrastructure monitoring platform that calls the right person on your team if anything goes wrong. Schedule on-call duties, receive helpful alerts, and collaborate on solving incidents faster than ever. Get a beautiful branded status page on your domain and keep your users informed. Made to fit into your workflow with over 100+ integrations.

  • Intercom Landing page
    Landing page //
    2023-07-05

Better Uptime

$ Details
freemium
Platforms
Web Browser Google Chrome Slack Android iOS Windows Mac OSX
Release Date
-

Intercom

$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Better Uptime videos

Welcome to Better Uptime

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Better Uptime and Intercom)
Monitoring Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Website Monitoring
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Better Uptime and Intercom

Better Uptime Reviews

  1. Amazing Pingdom alternative!

    User friendly uptime monitoring tool with loads of easy to set up integrations. Definitely recommend!

    👍 Pros:    Easy to use|Slack and teams notification|Reliable
  2. Great website monitoring service

    I like Better Uptime because it's very reliable and quickly responds to any downtime on my site.


Best API Monitoring and Observability Tools in 2023
Better Uptime offers an API monitoring solution as a part of its complex Uptime Monitoring and Incident management solution. It isn’t specialized to API monitoring and so may not be the best for every user or team size.
Source: apitoolkit.io

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Social recommendations and mentions

Intercom might be a bit more popular than Better Uptime. We know about 6 links to it since March 2021 and only 5 links to Better Uptime. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Better Uptime mentions (5)

  • Uptime Monitoring
    I use https://betteruptime.com/ for all of my websites with various checks. You can do keyword checks, status error codes and get push notifications + phone calls if it is down for x number of time. Source: over 1 year ago
  • Is there any way to get SMS notifications when Internet at our office goes off?
    For what you are needing, I would try BetterUptime. Source: over 2 years ago
  • Plex Server Availability Status Page
    I am using https://betteruptime.com/ if it matters. Source: over 2 years ago
  • AI devops squad to the rescue: How to use voice AI to make your site reliability engineering more efficient
    // external functions are called from your Dasha conversation in the body of main.dsl file // external functions can be used for calculations, data storage, in this case, to // call external services with HTTPS requests. You can call an external function from DSL // in your node.js file and have it do literally anything you can do with Node.js. // External function. Acknowledge an incident in... - Source: dev.to / over 2 years ago
  • A Tour of Website Monitoring Tools
    Better Uptime, one of the newer alternatives, combines incident management and monitoring in one tool. - Source: dev.to / almost 3 years ago

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Better Uptime and Intercom, you can also consider the following products

UptimeRobot - Free Website Uptime Monitoring

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Pingdom - With website monitoring from Pingdom you will be the first to know when your website is down. No installation required. 30-day free trial.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

StatusCake - Website Uptime Monitoring & Alerts – Free Unlimited Downtime Monitoring

Drift - A messaging app that helps you grow your business.