Birdeye is an all-in-one platform for reputation management and customer experience that provides friendly, scalable tools to effortlessly manage online reputation, connect with prospects through digital channels, process digital payments, and gain customer experience insights to grow sales and thrive. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Qase.io is a cloud test management application that helps your team to significantly boost testing productivity and organize your software testing efforts.
Test case management
Test suites can help you to organize all your test cases into logical groups. Comprehensive features of test cases allow you to define test case severity, priority; describe pre-conditions, post-conditions, and steps to reproduce test case.
Test plans and runs
You can compose test plans and then run tests. A smart wizard will guide you through the test plan and will help to check all cases at once. Time tracker will show detailed information about time spent for each case.
Team management
Invite your teammates to join and use all power of test case management tools together: run tests, write test documentation, compose test plans.
Based on our record, Birdeye should be more popular than Qase. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
WRT to your second point, I wouldn't consider these fake responses because the owners are given time to approve it. It's an assistant workflow basically. Also, Google doesn't really concern about automating responses, which is why they provide API for companies to automate responses. If you look at one of Google biggest partners like birdeye.com, you'll see they also provide similar AI answering features like us. Source: 12 months ago
They could be using something like this though: https://birdeye.com. Source: about 1 year ago
I don’t know a CRM that can provide all of that, especially in one tool, but I could try naming you a few, such as Zidy, Hubspot, BirdEye and Podium, which you could try out and see if they have features to help you with what you need. Related to your fifth point, Zidy is the best one on that matter. That all-in-one tool has an incredibly customizable interface, making it adaptable to the liking of any user... Source: over 1 year ago
I'd also like to add the importance of reviews and opinions when building a solid relationship with customers or clients, especially online. Companies that value their relationship with the people they deal with already have an advantage since they're always looking to improve, but this isn't always the case. Luckily, there are resources to aid this, andtools like Zidy, Hubspot, and BirdEye help track and... Source: over 1 year ago
It’s normal to struggle to get new clients, mainly if your brand or business works among many others in such a competitive stage. However, while it’s impossible to become the most famous brand in the world from one night to another, there’re tools and resources to increase brand awareness. One of those tools is acquiring CRM tools (custom relationship management) to find and keep clients. They improve, track and... Source: over 1 year ago
Yep! And it's another huge thing for me. The way I started to test application now is by using Qase. This helps me to write manual test cases for my features and when I finish the work, I can run all test cases step by steps and check everything manually. It's nice to have things like this, because when you test something, you can forget small details about the requirements, but with this thing, it's like... - Source: dev.to / about 2 years ago
Qase.io - Test management system for Dev and QA teams. Manage test cases, compose test runs, perform test runs, track defects and measure impact. The free tier includes all core features, with 500Mb available for attachments and up to 3 users. - Source: dev.to / almost 3 years ago
Podium - Podium helps your business get more customer reviews, manage customer feedback, customer interaction, and online review management from one software.
TestRail - TestRail provides comprehensive test case management for software testing. Organize your testing, boost productivity, get real-time insights, and track progress toward milestones. Integrates with leading issue tracking and test automation tools.
Reputation.com - Reputation.com is a solution for tracking and improving online reviews, social media, and local search visibility for businesses.
TestLink - Test & requirements management
ReviewTrackers - Software that generates new customer reviews, engages your customers and lets you listen and...
Kiwi TCMS - The leading open source test case management system, with a lot of great features, such as bug...