Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, BitPay should be more popular than Freshdesk. It has been mentiond 43 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Plenty of software solutions like https://bitpay.com/ do this. Source: about 1 year ago
Also, both Crypto.com and Bitpay offer a debit card that can be loaded using crypto. It's actually quite convenient, but just understand that 1) once the money is in, you can't get it out, and 2) you can't use the card to purchase crypto (lol). And a bit of a pro tip, if you're looking to load one of these cards with, let's say, a few thousand dollars, make sure to swap your ETH to a stablecoin (i.e. USDC, USDT,... Source: about 1 year ago
Can you message me the invoice ID? Once received, I will contact you from bitpay.com Support Channel. Source: about 1 year ago
1) Easiest: use a 3rd party API like BitPay. Downside: they charge a 1% + $0.25 for every payment. Source: over 1 year ago
For example, an article on a crypto forum about how a particular company is 'accepting Bitcoin' will not point out that in most cases, the company in question is not actually accepting crypto, but instead partnering with an intermediary exchange who will accept crypto, convert it to fiat, and then pay the company. This is also the case with Paypal. They're lauded as now allowing people to buy/sell crypto, but in... Source: over 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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