Blackfire.io Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Blackfire.io mentions (11)

• How To Start A Chat Plugin After The Page Has Fully Loaded

  Not heard of blackfire.io, I mainly use lighthouse, screamingfrog and CRUX data :D. Source: over 1 year ago

• Scaling a web application which is growing very fast

  Do you have XP with alternatives to blackfire.io? It may helps, but sounds a little expensive for evaluating performance issues. I found also MySQLTuner which is free (of course it only helps with the database). Source: over 1 year ago

• Scaling a web application which is growing very fast

  Go get a subscription to blackfire.io and profile your application. I guarantee you that your queries to the DB are shit and not using indices. Redis will just mask the issue. You probably also have a bunch of PHP code being ran in loops. Source: over 1 year ago

• Making sure your website won't crash again

  Although the connection with the API should no longer cause the trouble, we knew that this was the most compute-heavy part of the platform. So the fewer requests are sent to that API, the better the website performance would be. We used Blackfire.io to check how often the web app uses the API and we got interesting results. We noticed that the homepage, the most frequently visited page, used the API twice per each... - Source: dev.to / about 2 years ago

• Guide to install xhprof (profiling) in wordpress to debug slow php

  Nice article; skimming over it, it seems exhaustive and well-written. But nowadays, I'd generally recommend blackfire.io over XHProf. Yes, it's a (mostly) closed source SAAS platform, and the free tier only offers the most absolutely basic of tools, but by the time performance really starts to matter on your wordpress site, I don't think ~$30 a month is a dealbreaker. Installation is easier, the visualisation... Source: about 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago