Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Blockchair seems to be a lot more popular than Freshdesk. While we know about 126 links to Blockchair, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Since I am not allowed to post images here (surprise)...... Coinbase gave me an address to deposit my btc into and when the funds were sent there from the sender, the funds never arrived in my account. Upon consultation with coinbase, they tried to tell me that the address I supplied was not associated with my coinbase account, which is CLEARLY was. The address is 100% correct and the money was sent and it was... Source: 10 months ago
Since I am not allowed to post images here (surprise)...... Coinbase gave me an address to deposit my btc into and when the funds were sent there from the sender, the funds never arrived in my account. Upon consultation with coinbase, they tried to tell me that the address I supplied was not associated with my coinbase account, which is CLEARLY was. The address is 100% correct and the money was sent and it was... Source: 10 months ago
Sounds like you can just use a blockchain explorer like blockchair for this. Just open your address and see your transactions and current balance. For example this BTC portfolio. Source: 12 months ago
How did you obtain the address that you want to send to ? Did you transcribe it, or scan it from a QR Code or copy paste it ? Does it start bitcoincash: ? what happens if you interrogate the address by entering it into blockchair.com ? Source: about 1 year ago
The Portfolio address is confirmed on blockchair.com if that's what you might want to know. Thanks. Source: about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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