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BMC Remedy VS Surfboard

Compare BMC Remedy VS Surfboard and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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BMC Remedy logo BMC Remedy

IT Service Management Suite

Surfboard logo Surfboard

Simpler, smarter and fairer scheduling software for customer support teams at scale
  • BMC Remedy Landing page
    Landing page //
    2023-09-17
  • Surfboard Landing page
    Landing page //
    2023-10-21

Surfboard automates the scheduling of customer service and operations teams with simplicity and fairness built into each part of the product. Automatically generate forecasts by integrating into your ticketing and phone systems and create fairly distributed schedules that are easy to tweak for last minute changes.

Shift plans are created eight weeks in advance with the ability to customise activities your team works on. Replace cumbersome spreadsheets and legacy workforce management software with simpler, smarter and fairer scheduling.

BMC Remedy

Website
bmc.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Surfboard

Website
teamsurfboard.com
Pricing URL
Official Surfboard Pricing
$ Details
freemium £15.0 / Monthly (All features included)
Platforms
Web Browser Google Chrome Zendesk Intercom Twilio Salesforce Front Dixa
Release Date
2020 September
Edit details

BMC Remedy features and specs

No features have been listed yet.

Surfboard features and specs

  • Scheduling: Fully automated with the ability to tweak
  • Forecasting: 12 weeks in advance
  • Shift Management: 8 weeks in advance
  • Integrations: Zendesk, Twilio, Intercom, Dixa, Salesforce, Front, Aircall

BMC Remedy videos

+ Add

Customer Training: Administering in BMC Remedy AR System 9.0

More videos:

  • Review - BMC Remedy 9 ITSM: Modern, Mobile and Easy to Use. See How.
  • Review - BMC Remedy Live! 30 Minutes to Better Asset Management

Surfboard videos

+ Add

Lost Driver 3.0 Surfboard Review

More videos:

  • Review - Lost Retro Tripper Surfboard Review
  • Review - CI "Happy Everyday" Pass it Around Surfboard Review

Category Popularity

0-100% (relative to BMC Remedy and Surfboard)

BMC Remedy

Surfboard

HR
100 100%
HR
0% 0
Employee Scheduling
0 0%
Employee Scheduling
100% 100
HR Tools
100 100%
HR Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using BMC Remedy and Surfboard. For example, how are they different and which one is better?
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What are some alternatives?

When comparing BMC Remedy and Surfboard, you can also consider the following products

FinancialForce HCM - FinancialForce.com provides cloud back-office applications for Salesforce CRM.

Assembled.com - A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.

StarGarden HCM - StarGarden HCM is an integrated HR and Payroll software with workflow automation tools.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

isolved - isolved is an employee experience leader, providing intuitive, people-first HCM technology.

Calabrio ONE - Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

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