Software Alternatives, Accelerators & Startups

BoldDesk VS Abby Connect

Compare BoldDesk VS Abby Connect and see what are their differences

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Abby Connect logo Abby Connect

Abby Connect is the top-rated, US-based virtual receptionist team with elite training, custom call handling, free extended hours, and a 14-day free trial.
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
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    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

  • Abby Connect Landing page
    Landing page //
    2023-06-24

Do you want to work with a US-based firm that continually improves their features and services based on customer feedback and invests in elite training and genuine employee happiness that you can hear delivered on each and every call? Then, Abby Connect is the virtual receptionist for you.

Recently rated as the #1 Legal Answering Service, #1 Answering Service and #1 Virtual Receptionist Service, Abby Connect Virtual Receptionists take pride in being a leader in the customer service industry. Abby Connect was built by the Strum family, who today all still work within the company in different positions, which fosters a tight-knit family environment.

Abby is completely different from their competitors for several reasons including extensive and continuous training, over-the-top customer service and focus on customer happiness, and our dedication to giving to our employees and our local community. As a company, when it comes to our employees and clients we always support each other, celebrate everyone’s accomplishments, pick each other up during tough times, and listen to their wants and needs.

BoldDesk

$ Details
paid Free Trial $25.0 / Monthly (For 3 agents)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May

Abby Connect

Website
abby.com
$ Details
paid Free Trial $299.0 / Monthly (100 Receptionist Minutes)
Platforms
Abby Connect App Abby Connect Dashboard
Release Date
-

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

Abby Connect features and specs

  • Live Virtual Receptionist: Yes
  • Live Chat: Yes
  • 24/7 Call Answering: Yes
  • Bilingual Support: Yes
  • Dedicated Receptionist Team: Yes
  • Customized Client Intake: Yes

BoldDesk videos

Getting Started with Syncfusion BoldDesk

Abby Connect videos

Anthony Bolden Reviews Abby Connect Virtual Receptionists

More videos:

  • Review - Virtual Receptionist & Answering Service | Abby Connect
  • Review - Abby Connect Virtual Receptionists

Category Popularity

0-100% (relative to BoldDesk and Abby Connect)
Customer Support
92 92%
8% 8
Help Desk
83 83%
17% 17
CRM
100 100%
0% 0
Business & Commerce
0 0%
100% 100

Questions and Answers

As answered by people managing BoldDesk and Abby Connect.

What makes your product unique?

BoldDesk's answer

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Why should a person choose your product over its competitors?

BoldDesk's answer

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

How would you describe your primary audience?

BoldDesk's answer

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer

  • Angular
  • PostgreSQL

Who are some of the biggest customers of your product?

BoldDesk's answer

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

User comments

Share your experience with using BoldDesk and Abby Connect. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare BoldDesk and Abby Connect

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Abby Connect Reviews

We have no reviews of Abby Connect yet.
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Social recommendations and mentions

Based on our record, BoldDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 12 months ago

Abby Connect mentions (0)

We have not tracked any mentions of Abby Connect yet. Tracking of Abby Connect recommendations started around Jun 2022.

What are some alternatives?

When comparing BoldDesk and Abby Connect, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

AnswerConnect - 24/7 Live Call Answering Service

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelloSells - Putting You in the Lead.24/7 Lead qualification service for sales & marketing teams. Boost your conversion rate & improve your ROI with lead capture, qualification & appointment booking.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

MoneyPenny - Track time and expenses, issue professional invoices and manage projects in one place. MoneyPenny is the best solution for your business.