Software Alternatives, Accelerators & Startups

BoldDesk VS ChatDOC

Compare BoldDesk VS ChatDOC and see what are their differences

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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ChatDOC logo ChatDOC

Chat with documents.
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

  • ChatDOC Landing page
    Landing page //
    2023-09-21

BoldDesk

$ Details
paid Free Trial $25.0 / Monthly (For 3 agents)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May

ChatDOC

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

ChatDOC features and specs

No features have been listed yet.

BoldDesk videos

Getting Started with Syncfusion BoldDesk

ChatDOC videos

ChatDOC Chat with your documents 23 March 2023

More videos:

  • Review - ChatDoc vs ChatGPT: Which is Better for Academic Interaction with PDFs?
  • Review - Day 46: AI tools ChatDOC

Category Popularity

0-100% (relative to BoldDesk and ChatDOC)
Customer Support
100 100%
0% 0
AI
0 0%
100% 100
Help Desk
100 100%
0% 0
Chatbots
0 0%
100% 100

Questions and Answers

As answered by people managing BoldDesk and ChatDOC.

What makes your product unique?

BoldDesk's answer

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Why should a person choose your product over its competitors?

BoldDesk's answer

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

How would you describe your primary audience?

BoldDesk's answer

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer

  • Angular
  • PostgreSQL

Who are some of the biggest customers of your product?

BoldDesk's answer

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

User comments

Share your experience with using BoldDesk and ChatDOC. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare BoldDesk and ChatDOC

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

ChatDOC Reviews

We have no reviews of ChatDOC yet.
Be the first one to post

Social recommendations and mentions

Based on our record, ChatDOC should be more popular than BoldDesk. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 12 months ago

ChatDOC mentions (7)

  • ChatDoc alternative with API ?
    I search an alternative to ChatDoc with an available API. I want to make an app where the user can upload a PDF and ask question about it. Source: 11 months ago
  • ScholarTurbo: Use ChatGPT to chat with PDFs (supports GPT-4)
    I want to try this, but it's stuck at processing, showing 100% but not usable. I‘ve tried a lot of chat-with-pdf apps, including ChatDOC, ChatPDF, Humata and others. For serious paper reading, I must say that ChatDOC(https://chatdoc.com/) is the best option. The accuracy of ChatDOC’s understanding of tables, data, and texts is significantly higher than other products. Also you can upload a folder of files and chat... - Source: Hacker News / about 1 year ago
  • Summarizing long texts (local)
    Try ChatDoc: https://chatdoc.com/ I think it might be just what you're looking for. Source: about 1 year ago
  • how may i chat (chatGPT) with my EVERNOTE content?
    Bulk download your notes and upload to a service like ChatDocs. Source: about 1 year ago
  • ChatPDF – Chat with Any PDF
    I have tested several tools, and Chatdoc (https://chatdoc.com/) is better. - Source: Hacker News / about 1 year ago
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What are some alternatives?

When comparing BoldDesk and ChatDOC, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ChatPDF - Chat with any PDF using the new ChatGPT API

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Chatbase.me - Interactive chat bot trained on your knowledge base to help you engage with your website users. Chat with document and pdf.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Chatfuel - Chatfuel is the best bot platform for creating an AI chatbot on Facebook.