Boop Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Boop mentions (5)

• Show HN: I made a free app to calibrate your turntable by simply playing a song

  Probably a smart idea to be suspicious of new apps, though I will say I am someone who care deeply about privacy. You can take a look at my previous project Boop ( https://boop.okat.best/ ), which is open source and has been on the App Store for 6 years, yet I still don't have any analytics or data collection in it. I have no clue how many people use it beyond download figures I get from Apple. I have considered... - Source: Hacker News / about 1 month ago

• Software Developer Mac Apps

  Boop pretty cool app for decoding and other fun stuff, don't use it much but when I do it's always pretty painless. Source: about 1 year ago

• Reconcilable Differences 182: Disapproval Has a Scent

  iJustine's health scareiJustine's health updateBoopInterpol - "Obstacle 1" - YouTubeThis is 2002's empirically best song for walking on a treadmill at a neighborhood YMCA. Source: about 2 years ago

• Show HN: DevToys.app – An offline Swiss Army knife for developers

  Boop is another option for mac, although it's a bit more minimalistic, you can add your own scripts. https://boop.okat.best/. - Source: Hacker News / over 2 years ago

• DevToys.app - An offline Swiss Army knife for developers

  There’s a similar tool on Mac that I like quite a bit called Boop: https://boop.okat.best. Source: over 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago