CakePHP Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

CakePHP mentions (10)

• How to Use ServBay to Create and Run a CakePHP Project

  CakePHP is an open-source PHP web framework designed to help developers build web applications quickly. It is based on the MVC (Model-View-Controller) architecture and provides a powerful toolkit to simplify common development tasks such as database interactions, form handling, authentication, and session management. - Source: dev.to / 10 days ago

• Top 12 PHP Frameworks For Web Development in 2024

  CakePHP is an open-source PHP framework for web development with 8.7k stars and 3.5k forks on GitHub. It offers APIs that enable developers to develop applications quickly. It allows you to create highly secure and scalable web applications, including social networks, eCommerce, and online collaboration platforms. - Source: dev.to / 5 months ago

• Any suggestions for lighter frameworks than Laravel?

  Give https://cakephp.org/ a try. It also is one of the oldest ones out there, so quite mature and stable while being rather lightweight. Serving JSON API seems like a good fit. Source: over 1 year ago

• Which PHP Framework Should You Use in 2023?

  You can download it and review the documentation here: https://cakephp.org/. - Source: dev.to / over 1 year ago

• My Workflow

  As the name of the service says it will work best with Laravel but it is not a problem to modify code from other frameworks to make it work the same way. I have several applications created this way in CakePHP. I have this set to manual after clicking the deploy button, but if you want you can turn on quick deploy and then it will publish the application after a push to the main branch (or another one, depending... - Source: dev.to / over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago