Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, CalyxOS seems to be a lot more popular than Freshdesk. While we know about 190 links to CalyxOS, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
For example https://androidauthority.com/grapheneos-3287030/ > "Even if you stomach the Pixel-only requirement" I have not and will not stomach that at all, nope! https://grapheneos.org/faq#supported-devices Nope! I wasn't paying attention, but if I remember, Alphabet/Google was funded to deploy/release Android operating system, and they also were financed to deploy some hardware phones before disappearing to let... - Source: Hacker News / 4 months ago
I'm sure you did your research. I'm writing for other readers who are interested. There are a few alternatives, more can be found but this is a selection of the most prominent offerings. /e/OS: https://e.foundation/e-os/ GrapheneOS: https://grapheneos.org/ LineageOS: https://lineageos.org/ CalyxOS: https://calyxos.org/ PostmarketOS (based on Alpine Linux rather than Android): https://postmarketos.org/ (for some... - Source: Hacker News / 7 months ago
Ironically, Pixels are the best for de-Googling. GrapheneOS requires a Pixel, as does CalyxOS for the most part. If you don't want your money going to Google, a used/refurb Pixel gets around that in my opinion. Source: about 1 year ago
Oh I see makes sense, one closed system needs another 😅 but if you look at Android, look at https://grapheneos.org/ and https://calyxos.org/. Source: about 1 year ago
I agree with your point, but wanted to ask, have you considered using a device with a degoogled AOSP-based OS like GrapheneOS or CalyxOS? Source: about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago
GrapheneOS - GrapheneOS is an open source privacy and security focused mobile OS with Android app compatibility.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
LineageOS - Operating system for smartphones and tablet computers, based on the Android
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Android - Android is an open source mobile operating system initially released by Google in 2008 and has since become of the most widely used operating systems on any platform.
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