Causal App Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Causal App mentions (17)

• My Thoughts on Python in Excel

  IMO the better paradigm is coming from enterprise applications like Anaplan. Cells are not the right abstraction to work with numbers. Most of the time you work with multi-dimensional quantities (eg revenue by product, geography, month). We’re working on a more approachable implementation of that paradigm at https://causal.app. - Source: Hacker News / 19 days ago

• Show HN: Type-safe feature flags with Git versioning, local fallbacks, GraphQL

  We're using Hypertune at https://causal.app for a few months now and it's been great! We have a few feature flags in there but also some more complex typed data for our onboarding modals. - Source: Hacker News / about 1 year ago

• Show HN: Hypertune – Visual, functional, statically-typed configuration language

  Congrats on the launch! We've been using Hypertune at Causal (https://causal.app) for the last few months and it's saved tonnes of engineering cycles letting me and our PM iterate directly on custom onboarding copy for different Causal templates, alongside more typical feature flag use-cases :). - Source: Hacker News / about 1 year ago

• Enterprise AE - Career Path (Advice needed)

  If you're particularly keen go onto some of the prep courses there are out there. wall street prep is one, there are other PE prep courses hawked on here for as little as 10 bucks. All are built around excel skills and learning DCFs. I recommend causal.app if you want to try to skip some of this and get forced into a tool. Source: about 1 year ago

• Minimum Viable Finance: The Guide for Seed/Series A Startups

  Hi HN, I'm the founder of https://causal.app and the author of this post — Most of the finance content online is very textbook-y and overkill for early stage cos, so wanted this to be a 'no-nonsense' guide for founders/ops people that have to juggle a bit of finance stuff alongside everything else. We've helped lots of startups across different stages with finance stuff over the last few years through Causal, so... - Source: Hacker News / over 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago