Chatty Insights provides in-depth customer interviews with the scale of a survey.
Chatty Insights is the perfect platform for understanding customer behavior at any scale, in any language, fast. Our AI-driven interviews are as simple as a survey with the depth of detailed research, effortlessly discovering customer needs and decision drivers.
Easily organize your research, share an interview link with your customers or embed within the product – and let AI do the work for you. Discover hidden patterns thanks to our powerful analytics, presented in a user-friendly dashboard that turns qualitative research into actionable insights.
Research Solutions: Automatic Customer Interview AI CSAT Market Research User Churn Analysis Smart Feedback Analysis
Make your customers feel heard—send them a Chatty!
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Chatty Insights's answer
Chatty is a team-centric over a business-centric. The tool works with one or several business departments so purchase give extended value to the whole team.
Chatty Insights's answer
Data-driven people! Chatty helps more analytical teams rediscover the storytelling behind the numbers, while marketing, service, or product-oriented professionals can leverage both qualitative and quantitative findings from Chatty Insights.
Chatty Insights's answer
Chatty is disrupting the current survey industry by blending market research with the ease of creating a survey. As a result, teams enjoy having a full interview after a 2-minute setup that can handle anywhere from 10 to over a thousand chats simultaneously. This leads to much higher response and submission rates, but most importantly, Chatty focuses on finding the exact reasons behind user feedback.
One of our customers said: Our small mining operation needed to go from paper based process to digital forms. At first, Google forms allowed us to use this Web-based platform that lets individuals and businesses of all sizes build customizable forms to conduct surveys and generate real-time response charts.
We saw that a small sample of our field workers quickly adopted the new way of working.
Step 1: accomplished.
Now unto step 2.
How do we deploy this unto our whole team? We needed email notifications, offline response collection when without wifi on the field. Our CIO and his director of operations needed deep data and trends analysis as well. Our inspectors, when doing their audits, needed to capture approx. 25 high definition pictures, some audio notes and a video which wasn't really possible with google forms.
So, we can 100% credit the use of google forms to our transition towards a paperless process, but as we navigated saashub.com a little more, we were able to discover a world of alternatives. We strongly suggest to start using google forms before undergoing a big implementation plan towards such enterprise level inspection tools like nspek or even cheaper solutions like prontoforms.
I am not sure if we would start with google's solution first if we would to do this digital transformation all over, but it did allow us to discover it's limits pretty quickly.
At some point, we needed custom fields and functions, and none of us was able to code, so the nSpek training that comes with the application definitely sets it's self apart, giving us full autonomy.
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