Software Alternatives, Accelerators & Startups

Cisco ACI VS NICE inContact

Compare Cisco ACI VS NICE inContact and see what are their differences

Cisco ACI logo Cisco ACI

Application Centric Infrastructure (ACI) simplifies, optimizes, and accelerates the application deployment lifecycle in next-generation data centers and clouds.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Cisco ACI Landing page
    Landing page //
    2023-10-21
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Cisco ACI videos

Cisco ACI vs. VMware NSX: Which Software-Defined Solution is Right for You?

NICE inContact videos

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Cisco ACI and NICE inContact)
Monitoring Tools
100 100%
0% 0
Communication
0 0%
100% 100
Log Management
100 100%
0% 0
Enterprise Communication
0 0%
100% 100

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Cisco ACI and NICE inContact

Cisco ACI Reviews

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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

What are some alternatives?

When comparing Cisco ACI and NICE inContact, you can also consider the following products

ManageEngine OpManager - Monitors routers, switches, firewalls, load-balancers, wireless LAN controllers, servers, VMs, printers, storage devices, and everything that has an IP and is connected to the network.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Cisco Data Center Network Manager - Cisco Data Center Network Manager offers network management system (NMS) support for traditional or multiple-tenant LAN and SAN fabrics.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

DCImanager - DCImanager is a platform for managing physical equipment. Connect any physical equipment to a single platform. Use the platform to manage your servers, switches, PDU as well as physical and virtual networks.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.