CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. All you have to do is connect to the internet and CloudTalk will take care of everything else. The advantage of cloud software is also the ability to fully scale and adapt to customer needs.

CloudTalk provides a number of advanced features such as automated call distribution, call forwarding, interactive voice response, custom reporting, international numbers and much more. One of the biggest benefits are the integrations with globally used systems (eg HubSpot, Zendesk, Salesforce, Intercom, Freshdesk ...) where companies have all the data in one place and always up to date.

Welcome to the Moderation API.

The moderation API automates advanced text analysis tasks.

• Identify personal information and mask it out - also if the user attempts to evade detection.
• Detect toxic content in real time.
• Detect and remove profanity - also if the user attempts to evade detection.
• Analyze the quality of a text and prevent spam.
• Detect the language of a text.
• Remove sensitive data from text.

The basic workflow is simple:

1. Define what type of data you want to detect.
2. Send a request to the API with content.
3. We send back the detected values and original content with masked out values.