Software Alternatives, Accelerators & Startups

CobbleStone Software VS Zoho Desk

Compare CobbleStone Software VS Zoho Desk and see what are their differences

CobbleStone Software logo CobbleStone Software

Managing contracts just got easier with CobbleStone!
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Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
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  • CobbleStone Software Landing page
    Landing page //
    2021-08-16

CobbleStone Software provides award-winning contract management software (CLM) for thousands of users around the world. CobbleStone Contract Insight is a user-friendly contract lifecycle management software solution that automates and streamlines the entire contract process with artificial intelligence and natural language processing.

  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

CobbleStone Software

$ Details
freemium $59.0 / Monthly (Unlimited contract storage)
Platforms
Windows Browser Android iOS Google Chrome Firefox Safari REST API Cloud iPhone Internet Explorer Chrome OS Windows Phone AWS .Net Edge Salesforce Azure ASP.NET API Web Mobile
Release Date
2010 August

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android
Release Date
-

CobbleStone Software features and specs

  • Contract Lifecycle Management: Yes
  • Contract management: Yes
  • Contract Analytics: Yes
  • Workflow Management: Yes
  • Workflow Automation: Yes
  • Artificial Intelligence: Yes
  • Document management: Yes
  • Document Signing: Yes
  • Document Storage: Yes
  • Document generation: Yes
  • Search Functionality: Yes
  • Search and Filtering: Yes
  • Reports & analytics: Yes
  • Spend Tracking: Yes
  • Alerts: Yes
  • Dashboards and Visualizations: Yes
  • User Permission Management: Yes
  • Electronic Signature: Yes
  • Integrations: Yes
  • OCR PDF: Yes
  • Optical Character Recognition: Yes
  • Templates: Yes
  • Collaboration Tools: Yes
  • Archiving: Yes
  • Full Text Search on Form Submissions: Yes
  • Compliance Management: Yes
  • Retention Period: yes
  • Version Control: Yes
  • Calendar: Yes
  • Salesforce Integration: Yes
  • Office 365 Integration: Yes
  • Bids and Budgets: Yes
  • RFP / RFQ portal: Yes
  • Vendor management: Yes
  • Supplier Management: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: YES
  • Outlook Email Integration: Yes
  • Word to PDF: Yes
  • Microsoft Outlook Integration: Yes
  • Google Docs: Yes
  • OneDrive integration: Yes
  • Online Access: Yes
  • Mobile App: Yes
  • Mobile apps (iOS & Android): Yes
  • Mobile Friendly: Yes
  • Mobile responsive application: YES
  • Robotic Automation: Yes
  • Playbooks: Yes
  • Advanced reports and statistics: Yes
  • Advanced Search: Yes
  • Advanced Analytics: Yes
  • Supplier Purchase Orders & Bills: Yes
  • Messaging: Yes
  • Risk Management: Yes
  • Risk Reporting: Yes
  • Compliance tools: Yes
  • Milestone, Tasks: Yes
  • Milestone tracking: yes
  • Portal: Yes
  • Secure Data Storage: Yes
  • Secure Collaboration: Yes

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

CobbleStone Software videos

CobbleStone Contract Management Software CLM

More videos:

  • Tutorial - Contract Management Artificial Intelligence with VISDOM AI
  • Review - CobbleStone Software Electronic Signatures

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to CobbleStone Software and Zoho Desk)
Contract Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Document Automation
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing CobbleStone Software and Zoho Desk.

What makes your product unique?

CobbleStone Software's answer

CobbleStone provides a CLM solution that is highly configurable and user-friendly. On top of that, CobbleStone has over 20 years of experience successfully implementing contract management software.

How would you describe your primary audience?

CobbleStone Software's answer

CobbleStone's primary users are legal teams, procurement teams, compliance teams, sales teams, and finance teams. Users from throughout the organization can request contracts and view status.

Which are the primary technologies used for building your product?

CobbleStone Software's answer

CobbleStone Contract Insight is a web-based CLM application that can be accessed via desktop and native mobile app available on the Apple iOS and Android app stores. CobbleStone Contract Insight can be provided as a SaaS/cloud application or it can be installed on clients' server(s).

Why should a person choose your product over its competitors?

CobbleStone Software's answer

CobbleStone Contract Insight is the preferred contract lifecycle management software solution for clients that want an easy-to-use system that has been selected by thousands of users worldwide.

What's the story behind your product?

CobbleStone Software's answer

CobbleStone's mission is to provide the most advanced, cost-effective, and user-friendly contract and procurement management software applications that enable employees to do their best work.

Our software products and staff go above and beyond the expectations of each other and our clients. -We take a pledge to follow our Code of Conduct. -We take a pledge to respect our clients, our co-workers, our environment, and ourselves. -We strive to be successful by exemplifying sincerity, personal integrity, humility, courtesy, wisdom, and charity. -Our products and software solutions should continue to evolve to meet modern-day business needs.

CobbleStone Software has a proven track record providing contract management software with industry-leading flexibility and features designed to meet the unique needs of your organization. Our solutions are the result of millions of dollars of research and development, thousands of hours, client feedback, and industry "know-how". CobbleStone Contract Insight's® features set in the contract management software marketplace are unprecedented. It is about thinking long term, being responsive, and understanding the power of organization governance. We believe this is the right way to do business, and our satisfied customers would surely agree.

The need for our contract software solution began with a situation whereby a leading company violated an agreement and had to settle the dispute for over two million dollars. In that instance, our mission was created to help organizations avoid violations of agreements while providing a better solution to manage contracts & obligations.

Founded in 1995, CobbleStone was among the first and most experienced companies to offer a contract management software product, and we continue to be a leader with full contract lifecycle management and e-Procurement software.

Contact a CobbleStone Representative today to learn more!

For press inquiries and media relations, visit CobbleStone Software's press page at https://www.cobblestonesoftware.com/company/press.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare CobbleStone Software and Zoho Desk

CobbleStone Software Reviews

  1. Makes our teams day to day Basis so much easier

    Before our team started to work with CobbleStone, we were heading on the wrong path. Especially due to COVID we were unorganized, not communicating well enough and it was an overall headache. CobbleStone customized the system exactly to what we needed for a day to day basis. CobbleStone is a highly underrated company which offers a highly scalable system and can accommodate to many needs. They are fully open to even developing new features to help your business even further.


Top 17 Best Contract Management Software for Small Business
Contract Management Software by CobbleStone provides advanced & user-friendly contract management & eSourcing solutions. Manage requests, approvals, authoring, compliance, reporting & more.
Source: cllax.com
12 Best Contract Management Software 2022
CobbleStone Contract Insight® Contract Management Software is an Enterprise CLM system selected by thousands of contract admin, legal, and procurement professionals. Contract Insight is backed by artificial intelligence and can automate and streamline the entire contract lifecycle with user-friendly features and administration. Take the stress out of contracts with easier...
11 Best Contract Lifecycle Management (CLM) Software (2022)
CobbleStone is a feature-rich CLM solution that includes an unlimited amount of contract storage space, e-signature compliance, and financial tracking. It also incorporates the VISDOM® AI system to analyze contracts originating from internal or external data and transform that data into building blocks for improved contract oversight, proactive opportunity identification,...
Source: whatfix.com

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Social recommendations and mentions

Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CobbleStone Software mentions (0)

We have not tracked any mentions of CobbleStone Software yet. Tracking of CobbleStone Software recommendations started around Mar 2021.

Zoho Desk mentions (1)

What are some alternatives?

When comparing CobbleStone Software and Zoho Desk, you can also consider the following products

Conga Contracts - Conga Contracts is management solution designed to accelerate and simplify contract negotiations in Salesforce.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Juro - Juro is a contract automation platform that enables your team to create, execute and monitor routine contracts at scale without ever leaving the browser.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ContractWorks - ContractWorks provides secure and easy-to-use contract management software that helps you gain control of your contracts.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!