CodeTriage Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

CodeTriage mentions (8)

• Is portfolio for game programmers always required?

  You could also try contributing to open source projects (check out the website codetriage.com for ideas on projects that are looking for help). This can be a good way to build up your Github presence while practicing your code. Source: over 1 year ago

• A Beginner’s Guide to Open-Source Contribution for Developers

  Other platforms include Good First Issues, 24 Pull Requests and Code Triage. - Source: dev.to / over 1 year ago

• Ruby on Rails Open Source for junior to mid-level Rails Devs

  Whatever they want! Nobody's going to say no to free help. If you have a particular Rails stack in mind, check out some of the projects at https://opensourcerails.org to find ones that might fit your niche. If you don't, and just want to hack away, check out /u/schneems' https://codetriage.com. Source: over 1 year ago

• Advice on finding worthy projects?

  Devpost.com has hackathons that have cash prizes and other great swag. But, they are having you generate an entire idea/concept that they might develop into products in their business ecosystems. Pusher has one that is requesting people make a project with their product and write a blog and tutorial about it. Those ones help other users see how to implement their tools and APIs into other projects. ... Source: over 1 year ago

• Kind reminder: Open Source is not only writing code, you can contribute in many more ways!

  I was responding to the specific comment and what I do. I'm most certainly a coder. I wrote https://codetriage.com/. Source: almost 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago