CoinGate Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

CoinGate mentions (20)

• Coingate.com disabled BCH payments

  BCH is disabled as a payment method for coingate.com transactions. Support pages don't mention it, but even if I hypothetically wanted to try using Lightning Notwork, the limit is 0.042 BTC, have fun getting the actual BTC with a $20 fee🙄 https://support.coingate.com/hc/en-us/articles/4402506647314-What-is-the-Lightning-Network-limit-. Source: about 1 year ago

• [CASE STUDY] 4 ways how we increased our blog's organic traffic by 400% in 8 months

  Although this migration took quite a while, since it needed a new UI re-design, there were some difficulties migrating to a separate WordPress hosting, because our main page (coingate.com) is built on react.js. Source: over 1 year ago

• For privacy-focused Bitcoin users, what are your thoughts on Chainalysis and Elliptic?

  What about for paying for services such as VPNs or Domain Registrars? Many use CoinGate (https://coingate.com/). That's a cryptocurrency payment processor. So is BitPay. And so is Coinbase Commerce. Source: over 1 year ago

• Looking for payment processing on/off ramps for Nano transactions

  Coingate looked promising as well, but it looks like they use a supervised wallet rather than your own. Source: almost 2 years ago

• Sites to buy gift cards from using crypto?

  There is another service called - https://coingate.com but I haven't used them before. I came across it after some searches. However, since Bitrefill has a very extensive selection you may end up just using it. Source: over 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 2 years ago