Collectif is an AI user research platform for SaaS that automates your research and feedback analysis. Discover insights buried in support tickets, feedback forms, sales calls, and more — in minutes, not days.
What types of data does Collectif analyze? - support tickets, - feedback, - interviews, - sales calls, - reviews, - deal reasons, - churns reasons.
How does it work? Connect the tools used across your company or upload interviews Get automatic transcripts, topic & sentiment labels, summaries, and insights generated by GPT-4 Quickly discover issues and opportunities, or even easier — ask your data questions!
How are insights generated? Each piece of data is analyzed and turned into Highlights (synthesis of information). Highlights are assigned to pre-defined Topics, like specific features or more universal things like Pricing or Customer Support. Once a week, Collectif analyzes highlights, identifying Insights (recurring themes).
Use cases: Prioritize bug fixes based on frequency in support tickets. Speed up interview analysis with transcriptions, summaries, and auto-tagging. Identify usability issues mentioned in support tickets and feedback forms. Review sales call summaries to pinpoint product-related objections. Gain deeper insight into new users’ challenges thanks to sales call analysis. Organize your research and share with other teams with ease. Identify gaps in your customer education program and help users solve their problems. Assess the general experience using sentiment from reviews and feedback forms. Define messaging and information hierarchy based on topic frequency. Find feature-specific feedback and research in a few clicks. Use feedback from lost deals to influence product direction.
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Based on our record, Process Street seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
The only thing I found is process.st but it’s a paid service. Source: about 1 year ago
So far I am working on the idea of workflow saas app, something like notion + process.st, but much simpler to use. I haven't done any wireframes or design yet. I am just at initial stage of exploring this area. Source: about 1 year ago
I'm using process street. It can trigger different workflows using links + having a conditional workflow. Source: almost 2 years ago
I took a look at process.st, it's more oriented towards office workers, whereas we're targeting in-the-field activities (take a photo, send an SMS, etc.). Source: almost 2 years ago
> I want that temporally and semantically linked set of activities to appear on a timeline with links to and from the various tools I use Sounds like what you want is a repeatable, digital workflow. Using workflow software like Process Street (https://process.st) you can build that documentation as part of performing the work itself. You could capture, say, the AWS policies you create and the ARNs they’re... - Source: Hacker News / over 2 years ago
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