Software Alternatives, Accelerators & Startups
Register | Login

ConnectWise Control VS Freshservice

Compare ConnectWise Control VS Freshservice and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

ConnectWise Control logo ConnectWise Control

ConnectWise Control is a mobile app that allows you to instantly connect with another system from anywhere with a connection to the internet. The software not only comes in a mobile app, but it has a desktop version as well for complete coverage.

Freshservice logo Freshservice

Freshservice: the one-stop cloud solution for all your IT management needs.
  • ConnectWise Control Landing page
    Landing page //
    2022-08-06
  • Freshservice Homepage
    Homepage //
    2024-05-06

ConnectWise Control features and specs

  • Comprehensive Features
    ConnectWise Control offers a wide array of tools for remote support, access, and meetings, making it suitable for various business needs.
  • Excellent Performance
    The platform is known for its high performance, providing stable and reliable connections that are essential for effective remote support.
  • Customization
    Users can customize the interface and functionalities to suit their specific requirements, making the tool highly versatile.
  • Cross-Platform Support
    Supports multiple operating systems including Windows, macOS, Linux, iOS, and Android, offering broad usability.
  • Security
    Provides robust security features such as two-factor authentication, SSL protocols, and role-based access controls which help to protect sensitive data.
  • Scalability
    The solution can easily scale according to the size of the business, from small enterprises to large corporations.

Possible disadvantages of ConnectWise Control

  • Cost
    Can be expensive for small businesses or startups, especially when compared to other remote access solutions.
  • Learning Curve
    New users may find the interface complex and may require some time to fully understand all the features and functionalities.
  • Resource Intensive
    The software can be resource-intensive, which might affect performance on older or less powerful machines.
  • Occasional Connectivity Issues
    Though generally reliable, there are occasional reports of connectivity drops which can disrupt remote sessions.
  • Limited Free Version
    The free version offers limited features and functionality, making it less appealing for businesses needing more robust capabilities.

Freshservice features and specs

  • User-friendly Interface
    Freshservice offers an intuitive and clean interface that makes navigation simple for users of all skill levels.
  • Robust Automation
    Allows for workflow automation that can save time on repetitive tasks, increasing efficiency.
  • Customizable
    Highly customizable to adapt to the unique needs of various organizations, including custom workflows and ticket fields.
  • Strong Integrations
    Integrates seamlessly with a wide range of third-party applications, enhancing its functionality.
  • Comprehensive Reporting
    Provides detailed reports and analytics that help track performance and identify areas for improvement.
  • Asset Management
    Includes IT asset management features to track and manage hardware and software assets efficiently.
  • Scalability
    Scalable to meet the needs of both small businesses and large enterprises.

ConnectWise Control videos

+ Add

Connectwise Control Screenconnect MSP Remote Support Tool 2020 Review

More videos:

  • Demo - ConnectWise Control Demo: General Setup
  • Review - ConnectWise Control: 2019.0 Feature Preview

Freshservice videos

+ Add

Freshservice - A Quick Overview

More videos:

  • Demo - Freshservice Demo
  • Demo - Freshservice - End user demo
  • Review - Freshservice Review 2020: Great Overall SASS for IT
  • Review - Freshservice vs SysAid: Why I switched from SysAid to Freshservice
  • Review - Freshservice vs Jira Service Management: Which ITSM is for You
  • Review - Freshservice Review - Pros and Cons Revealed
  • Tutorial - Freshservice Tutorial 2024: How To Use Freshservice (Step-By-Step)

Category Popularity

0-100% (relative to ConnectWise Control and Freshservice)

ConnectWise Control

Freshservice

Remote Desktop
100 100%
Remote Desktop
0% 0
Project Management
0 0%
Project Management
100% 100
Monitoring Tools
40 40%
Monitoring Tools
60% 60
IT Management
0 0%
IT Management
100% 100

User comments

Share your experience with using ConnectWise Control and Freshservice. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare ConnectWise Control and Freshservice

ConnectWise Control Reviews

10 Best Teamviewer Alternatives
ConnectWise Control (ex. ScreenConnect) is a remote desktop program for your organization. The service allows serving clients quickly and efficiently through remote management and with the ability for multiple specialists to work on a single project in a single window. The platform provides a flexible networking solution that can be customized, change the logo, localize the...
Source: medium.com
Provide Tech Support by Remotely Control Controlling Computers Using these 10 Tools
A quality solution for remote support, access and meetings. With ConnectWise Control, users can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations via remote meetings.
Source: hackernoon.com
10 Best Remote Desktop Software For Tech Support in 2022
A quality solution for remote support, access and meetings. With ConnectWise Control, users can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations via remote meetings.
Source: medium.com
Best remote desktop software of 2021: Paid and free choices for businesses
ConnectWise Control provides highly specialized remote access solutions targeted at specific users. Its three Support plans come with some remote access features, and include powerful tools to help IT staff and support technicians solve problems remotely. The Access plan caters for 25 devices and is aimed at those who want to connect with numerous remote devices.
Source: www.techradar.com
Teamviewer Alternatives: 10 Best Remote Desktop Software
ScreenConnect used to be a separate entity, that is until ConnectWise acquired it and renamed it as ConnectWise Control. The good thing is that the service became even better after the acquisition. The company offers ConnectWise Control as a remote desktop product for companies which provide a remote assistance to their clients. While there is no one who is stopping you to...
Source: beebom.com

Freshservice Reviews

12 Best Asset Management Software For IT Teams In 2023
Freshservice is one of the leading IT asset management platforms (ITAMs) in the world. The ITAM helps CTOs keep their IT assets under control, such as hardware and software, including fixed assets like vehicles and machines
Source: thectoclub.com
20 Best IT Asset Management Software in 2023: ITAM Tools and Solutions
Freshservice is an ITSM and ITAM software that provides asset discovery and inventory, software and hardware tracking, and license management capabilities. Its cloud-based platform is easy to use and offers real-time visibility into asset usage and costs. Freshservice also offers automation features, including automated asset discovery and tracking, to help organizations...
Source: infraon.io
29 Best Alternatives to Dapulse (Now Monday.com)
Freshservice is a web-based application that focuses on IT service management. The software is specifically designed to help IT teams improve the way they perform every task that they might need to perform in the process of project management.
Source: www.proofhub.com

Social recommendations and mentions

Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ConnectWise Control mentions (0)

We have not tracked any mentions of ConnectWise Control yet. Tracking of ConnectWise Control recommendations started around Mar 2021.

Freshservice mentions (3)

  • Outlook Helpdesk Form
    If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 3 years ago
  • Low Hanging Fruit - Recommendations for Ticketing System????
    FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 3 years ago
  • SchoolDude as a help desk / ticketing system.
    If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 4 years ago

What are some alternatives?

When comparing ConnectWise Control and Freshservice, you can also consider the following products

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

GoToAssist - RescueAssist, formerly GoToAssist, identifies, diagnoses & solves issues fast with our remote desktop support software. Learn more about RescueAssist today!

Basecamp - A simple and elegant project management system.

VNC Connect - VNC is remote access and control software which allows you to view and fully interact with one...

Redmine - Flexible project management web application

Loading...