Software Alternatives, Accelerators & Startups

CreativeMinds WordPress Telegram Bot Plugin VS Freshdesk

Compare CreativeMinds WordPress Telegram Bot Plugin VS Freshdesk and see what are their differences

CreativeMinds WordPress Telegram Bot Plugin logo CreativeMinds WordPress Telegram Bot Plugin

The WordPress Telegram Bot Plugin by CreativeMinds links WordPress to Telegram, enabling automated updates, notifications, and content sharing. Enhance real-time interaction and engagement with your audience through seamless Telegram integration.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Visit Website
  • CreativeMinds WordPress Telegram Bot Plugin Configuring and Automation
    Configuring and Automation //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin WordPress page with Telegram message feed
    WordPress page with Telegram message feed //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin Sample email with date, text and image
    Sample email with date, text and image //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin Bot reacts to the term 'bot' with a predefined message
    Bot reacts to the term 'bot' with a predefined message //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin Bot responds to the whole group
    Bot responds to the whole group //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin Bot posts a message to the channel
    Bot posts a message to the channel //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin Telegram message replicated in SMS
    Telegram message replicated in SMS //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin SMS Alert has customizable message
    SMS Alert has customizable message //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin Replicating Email Message to Telegram Group
    Replicating Email Message to Telegram Group //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin Custom Keyboard Buttons Example
    Custom Keyboard Buttons Example //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin Chat Bot Menu Example
    Chat Bot Menu Example //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin Email with image attachment
    Email with image attachment //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin Bot Log showing group ID, messages and status
    Bot Log showing group ID, messages and status //
    2024-06-21
  • CreativeMinds WordPress Telegram Bot Plugin Editing Dynamic Template
    Editing Dynamic Template //
    2024-06-21

Transform your WordPress site into a real-time engagement hub with the WordPress Telegram Plugin. This plugin automates updates and notifications, ensuring your audience stays informed about new posts, comments, and activities.

Features Breakdown:

  • Message Archiving: Archive and display group messages on WordPress using a shortcode.
  • Email Redirection: Forward Telegram messages to specified email addresses, filtering out unwanted content.
  • Conditional Group Messaging: Send targeted messages to group members based on specific conditions, with direct user mentions.
  • Automated Channel Posts: Automatically post pre-set messages on Telegram channels when specific keywords are detected. * SMS Sync: Sync Telegram conversations to SMS on a mobile device.
  • Targeted SMS Alerts: Dispatch SMS notifications triggered by specific keywords.
  • Selective Keyword Response: Activate bot actions only when predefined keywords are detected.
  • Keyword-Based Exclusions: Trigger bot actions when certain keywords are absent.
  • Temporary Bot Deactivation: Pause bot activities temporarily to prevent spam.
  • Anti-Spam Timing: Implement periodic message rules to minimize spam.
  • Frequency Control: Restrict bot actions to occur once per set time period for specific keywords.
  • Shortcode Triggers: Activate WordPress shortcodes through Telegram messages.
  • Detailed Message Logs: Keep comprehensive logs of all Telegram messages.
  • Effortless Setup: Easily configure the plugin with the Telegram API key and group information.
  • Reliable SMS Delivery: Use Amazon SNS for robust global SMS delivery.
  • Language Versatility: Supports multiple languages, including Chinese, Hindi, Arabic, and Hebrew.

Users can subscribe to tailored updates, ensuring they receive the most relevant content directly in their Telegram app. This feature enhances engagement and keeps your audience well-informed with seamless Telegram integration.

  • Freshdesk Landing page
    Landing page //
    2022-01-28

CreativeMinds WordPress Telegram Bot Plugin features and specs

  • WordPress Repeater: Store all messages from a specific group in WordPress and output the content using a shortcode
  • Email Repeater: Send messages sent in a Telegram group or a public channel to one or many emails. Mark words as 'stop words' to prevent them from triggering the bot
  • Telegram Group Messages: Send a message to all users in a specific group or list of groups based on certain conditions. Optionally, the bot can answer to a certain user by mentioning him with his @username
  • Telegram Channel Messages: Post automatic predefined messages to a public Telegram channel when the specific keywords are found in posted by the admin messages
  • SMS Repeater: Send a copy of Telegram group conversations to a mobile device
  • SMS Alerts: Send notifications to multiple phone devices whenever certain keywords are used
  • Email Triggers: Replicate important emails sent to yourself into the Telegram group, triggered by specific words or phrases in the subject or body
  • Keyboard Buttons: Add inline or custom keyboard buttons to the Telegram group where the bot is an admin
  • Menu Button and Commands: Add a menu to the private chat with the bot, either as a standard menu or a customizable button linking to a website
  • Support Multiple Groups and Channels: One bot can work with multiple groups and channels at the same time
  • Send Coordinates: Supports sending coordinates from Telegram messages to either Email Repeater, SMS Repeater or WordPress Repeater
  • Send Attachments: Email Repeater supports sending attachments from Telegram messages to email, such as images and documents (pdf, docs, etc.)
  • Placeholders Support: Customize email or SMS repeater messages using placeholders. Email or SMS messages can include info such as message text, sender nickname, group ID and date. Attached images can be also embedded into the email
  • Require Keywords: Only activate rules when certain keywords appear on chat
  • Avoid Keywords: Only activate rules when certain keywords do not appear on chat
  • Snooze: Pause rules for a certain amount of time to avoid multiple or repeated bot actions (spam)
  • Track Count: Use bot rule only once every X amount of time the term is detected
  • Fire Shortcodes: Run shortcodes on your site by posting messages to a telegram group or a public channel
  • Duplicate Rules: Easily duplicate rules and change needed details instead of creating new rules from scratch
  • Powerful Log: Track every message sent, even if it doesn't trigger a rule
  • Easy Setup: You only need the Telegram's API key and groups or channels
  • Reliable SMS: Uses Amazon's sturdy SNS service, which works for over 200 countries (check the list)
  • UTF-8 Support: Works with virtually all languages, including Chinese, Hindi, Arabic and Hebrew

Freshdesk features and specs

No features have been listed yet.

CreativeMinds WordPress Telegram Bot Plugin videos

Telegram Bot Plugin for WordPress

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to CreativeMinds WordPress Telegram Bot Plugin and Freshdesk)
Wordpress
100 100%
0% 0
Customer Support
0 0%
100% 100
Customer Communication
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing CreativeMinds WordPress Telegram Bot Plugin and Freshdesk.

What makes your product unique?

CreativeMinds WordPress Telegram Bot Plugin's answer

The Telegram WordPress Widget from CreativeMinds stands out for its seamless integration of Telegram functionality directly into WordPress sites. It enables effortless communication by allowing users to send messages and receive updates without leaving the website. This widget enhances user engagement by providing a convenient and interactive way to interact with Telegram channels and groups directly from WordPress.

User comments

Share your experience with using CreativeMinds WordPress Telegram Bot Plugin and Freshdesk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare CreativeMinds WordPress Telegram Bot Plugin and Freshdesk

CreativeMinds WordPress Telegram Bot Plugin Reviews

We have no reviews of CreativeMinds WordPress Telegram Bot Plugin yet.
Be the first one to post

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CreativeMinds WordPress Telegram Bot Plugin mentions (0)

We have not tracked any mentions of CreativeMinds WordPress Telegram Bot Plugin yet. Tracking of CreativeMinds WordPress Telegram Bot Plugin recommendations started around Jun 2024.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing CreativeMinds WordPress Telegram Bot Plugin and Freshdesk, you can also consider the following products

Notifications Bot for Telegram - Easiest way to stay up to date on anything by notifications

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Re:plain - The simplest live chat in the world

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

OptiMonk - OptiMonk is the most powerful Onsite Retargeting platform, that helps you increase the conversion rate of your site, and get more leads by recovering lost visitors.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!