D&D Beyond Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

D&D Beyond mentions (186)

• Made a Custom GPT4 that functions as a DM for DnD 5E.

  So I added the pdf for the player rulebook, monster manual, and command cheatsheet for the avrae discord bot found on dndbeyond.com as a tool to help run games through discord. Basically my idea was to create a DM or DM tool that could generate a story for you to play or generate the materials you would than use as a DM. Source: 7 months ago

• How do i start?

  Read? Most anything having to do with the class and race/species you want to play in addition to some of the basic rules. dndbeyond.com/how-to-play-dnd can potentially be a great resource so long as you are playing the 5th Edition of the game. It WILL seem like a daunting amount of information, but it is manageable if you limit what you learn to the necessities and learn the rest as you play. If you click on that... Source: 12 months ago

• Look for D&D Player to join a couple of campaigns - New Players welcome! You will have fun :)

  I have a lot of these in hard book formats, but since I want to run adventures using dndbeyond.com it is going to be a good time to pick the digital versions, plus I can share all these with members of my champaigns for free. Source: about 1 year ago

• Baldur's Gate arriving on August 3 on PC!

  There are countless videos on YouTube around how they play at the tabletop, but I think the best place to start would actually be dndbeyond.com. You will be locked to the basics, but you can get an idea from character building there because you can create characters and see how stats impact rolls and explore class features. Source: about 1 year ago

• Look for D&D Player to join a couple of campaigns - New Players welcome! You will have fun :)

  If you haven't played before, all are welcome and we will help get you up to speed and as always, make sure everyone has a good time at the end of each sessions. You won't have to buy anything if you don't want to to start with. Here is a link to the basic rules you can look over to get a feel for the rules and what game play is like. You don't have to memorize everything as we will take it slow and will help... Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 7 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago